Printronix P8000 Series, Administrator'S Manual

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Chapter 8
Fault Messages (H-Series with Numerical Prefix)
414:RIBBON STALL Yes The controller board does
not detect ribbon movement. Check the ribbon path for jams.
Turn the Ribbon Tension Knob
clockwise a few rotations. If
necessary, install a new ribbon.
415:SHUTTLE JAM Yes No shuttle movement or
shuttle moving at the wrong
speed. Check for obstruction to shuttle,
a twisted ribbon, or platen lever
closed too tightly. If fault source
is not apparent, contact your
authorized service
representative.
1
416:STACKER FULL Yes Status message: the power
paper stacker is full of paper. Unload the stacker. If fault
persists, contact your authorized
service representative.
1
417:STACKER JAM Yes This message is triggered if
there is paper inside the
throat of the stacker
elevator, but the elevator is
not moving. 1. Open the cabinet rear door
and check for obstructions
preventing elevator
movement. Remove any
obstructions.
2.
Run the print job again. If
the message appears
again, contact your
authorized service
representative.
1
418:RBN INK LOW
Change RBN Soon Yes Status message indicating
the Integrated Print
Management System is
enabled and ribbon ink level
is 2%. Install a new ribbon cartridge.
419:RBN INK OUT*
Install New RBN Yes Integrated Print
Management System
software has determined
that the ribbon is out of ink. Install a new ribbon cartridge.
420:EXC RBN WEAR
Install New RBN Yes Status message that
displays when ribbon
reaches end of life, whether
the Integrated Print
Management System is
enabled or not. Install a new ribbon cartridge.
423:OLD RIBBON
Install New RBN
Yes The sensor detects a ribbon
that was previously declared
to be at the end of its service
life. Install a new ribbon cartridge.
425:UNKNOWN RBN2
Install New RBN Yes The sensor detects a bar
code, but the region code
does not match the printer. Install a new ribbon cartridge.
Table 2. LCD Message Troubleshooting Table (H-Series)
Displayed Message
Can User
Correct?
Explanation Solution