Printronix P8000 Series, Administrator'S Manual

Page: 297 / 422

Printing a Hex Dump
297
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You may try two steps to clear the fault before calling your authorized
service representative:
1. Set the printer power switch to O (Off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CANCEL key. If the message
disappears, it was a false indication and no further attention is required. If
the message reappears, call your authorized service representative.
Table 1. LCD Message Troubleshooting Table (ASCII)
Displayed Message
Can User
Correct?
Explanation Solution
12 VOLT FAILED* No The power supply 12 volt
output has failed. Contact your authorized
service representative.
1
B12 ERROR: PROGRAM
MISSING* Yes The printer does not see
a program in flash
memory. There is no program in printer
memory. Download printer
firmware again.
B13 ERROR: NOT
COMPATIBLE* No Attempting to download a
program that is not
compatible with the
printer. Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B20 STATUS :00%
DOWNLOAD MODE No Status message
informing the operator
that software is being
downloaded. Percentage
figure indicates
approximate amount
loaded into the printer. No action is required.
B21 STATUS: PRINTER
RESET No Status message
informing the operator
that the printer is
undergoing a system
reset. No action is required.
B22 ERROR:
DECOMPRESS SIZE* No FLASH memory has not
passed boot initialization
tests. Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B23 ERROR:
DECOMPRESS CKSUM* No FLASH memory has not
passed boot initialization
tests. Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
Fault Messages (ASCII in Alphabetical Order)