Nortel Symposium Web Center Portal, Installation And Administration Manual

Page: 547 / 710

Installation and Administration Guide 547
July 2004 Symposium Web Center Portal telephony components
Symposium Web Center Portal and the call
center environment
Introduction
Before you install Symposium Web Center Portal, you must ensure that your
Symposium Call Center Server or Symposium Express Call Center system is set
up properly to work with Symposium Web Center Portal. You can use
Symposium Web Center Portal with Symposium Call Center Server 4.2 with
Service Update SU09 (NS040206SU09S) (or later) or Symposium Express Call
Center 4.2 with Service Update SU06 (NS040206SU06S) (or later).
Note: Symposium Express Call Center Server does not support HDX.
Symposium Call Center Server requirements
Your Symposium Call Center Server setup must meet the requirements listed in
the following checklist:
Symposium Call Center Server
✓
Ensure that the Host Data Exchange (HDX) service is running. (You
can verify this by ensuring that the TFA_Service and Name Service
are started in the Windows Service Control Panel.)
Note: HDX is only available if your Symposium Call Center Server
has CCS 200 level software running.
In the network settings on the Symposium Call Center Server, ensure
that the CLAN network adapter is named before the ELAN adapter.
If the ELAN is named before the CLAN, the Symposium Web Center
Portal HDX service may fail to connect. For more information, see
“To verify the CLAN settings on your Symposium Call Center
Server system” on page 549.