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Installation and Administration Guide
705
July 2004
Index
Symposium Express Call Center
94
,
549
requirements
549
Symposium Web Center Portal
server settings
334
Symposium Web Center Portal license
114
Symposium Web Center Portal Server
Administrator
See
Portal Administrator
synchronize
Portal Desktop and the phoneset
480
system components
19
system policies
526
T
TAPI
173
–
176
configuring agent PCs
173
dedicated lines
482
support tools
468
testing lines
199
TAPI Browser
468
TAPI Client setup, running
173
TAPI Configurator
220
TAPI Networking
220
TAPI server
troubleshooting
482
TAPI Service Provider
173
Task Flow Access (TFA)
218
TCMSetup
173
TCMSetup, running
173
technical
web site
34
technical support
26
telephony integration
194
telnet
501
templates, creating for personalized
signatures
255
Terminal Service
456
Text Chat
347
,
349
,
553
,
559
administration
347
configuring
347
guidelines
347
predefined response
349
third-party
application class
36
utility class
36
third-party software
35
timestamp
554
TN
configuration
478
To Address
configuring for a rule
294
trace file
473
trace information
472
Trace Setup
504
transaction
closing
226
transaction log
469
Transaction Monitor
212
configuring
206
settings
205
troubleshooting
Customer Interface
508
–
511
database
485
–
498
Dynamic Transaction Handle
476
–
484
Host Data Exchange (HDX)
514
installation
469
–
471
Portal Administrator
499
Portal Agent Interface
512
Symposium Email Manager
500
Web Communications
503
–
507
U
Unicode (UTF-8)
331
uninstalling
Sybase Adaptive Server
421
Sybase Client
424
unregistered users
560
URLScan
37
user ID
default
309
user logon
managing
557
user registration
556
UTF-8
configuring
64
settings
82
sort order
64
UTF-8 character
332
Summary of Contents for Symposium Web Center Portal
Page 2: ......
Page 4: ......
Page 6: ...vi Symposium Web Center Portal Publication history Standard 2 0 ...
Page 12: ...xii Symposium Web Center Portal Contents Standard 2 0 ...
Page 370: ...370 Nortel Networks Symposium Web Center Portal Managing Web Communications Standard 2 0 ...
Page 610: ...610 Nortel Networks Symposium Web Center Portal Dashboard utility Standard 2 0 ...
Page 698: ...698 Nortel Networks Symposium Web Center Portal Glossary Standard 2 0 ...
Page 708: ...Reader Response Form Reader Response Form ...
Page 709: ......