Nortel Symposium Web Center Portal, Installation And Administration Manual

Page: 349 / 710

Installation and Administration Guide 349
July 2004 Managing Web Communications
To change a predefined response
1 On the SWCP : Administration window, double-click TextChat Admin Page.
2 In the list of response names at the top of the Text Chat Administration
window, select the response you want to change.
Result: The text of the response appears below in the Enter message to
display box.
3 Change the message as desired.
4 Click the Save icon.
To delete a predefined response
1 On the SWCP : Administration window, double-click Text Chat Admin Page.
2 In the Responses box, select the response you want to delete.
3 Click the Delete icon.
To define agent information for Text Chat
In a Text Chat session, an agent identifier is automatically added to the
beginning of any text added by the agent. Set this identifier in the UserDef.vbs
file on the Agent Interface server. The identifier can be one of the following
variables:
!
full_name (agent’s first and last name)
!
full_name_agent_id (agent’s full name and agent ID)
!
first_name (agent’s first name only)
!
agent_id (agent’s ID only)
The default setting is to show the agent’s first and last name.
To change the identifier
1 Use a text editor to open the file UserDef.vbs in the directory
C:\Inetpub\wwwroot\Agent\.
2 Locate the line Const AGENT_CHAT_PREFIX = “full_name”.
3 Change the variable for the identifier you want to use.