Nortel Symposium Web Center Portal, Installation And Administration Manual, Page: 604 / 710

604 Nortel Networks Symposium Web Center Portal
Dashboard utility Standard 2.0
TAPI Server
This section provides information on the operation of TAPI on the local
computer. Note that this is primarily beneficial if the Dashboard is run on the
Symposium Web Center Portal server, which allows it to monitor the DTH TAPI
lines. If it is installed on a different server, it displays the available information
on the TAPI lines available to that computer but gives no indication of the DTH
TAPI lines unless the user is logged on under the same account as the account
the DTH uses on the Symposium Web Center Portal server. If TAPI was not
installed on the local computer, no tests are carried out.
List
The list displays the line name, and the number of users (not including the
Dashboard) who have opened each of the available lines. If no devices appear,
check the Status Report and log files for more information.
Details
Click Details to generate a more extensive report on the available TAPI lines.
The additional information includes the applications using the line, the userID
under which they are running, and the TAPI Service Provider.
CI Server
This section relates to the External Web server. The only tests carried out on the
server are a ping to verify its network connectivity, and a check of the time,
which is compared against that of the Symposium Web Center Portal server. Any
difference greater than 5 minutes causes an error to be flagged and a status
change to amber. A difference in time or date between the two servers may result
in web transactions not being processed at the expected time. The time is
updated every Refresh Interval.
Notes:
!
For the Dashboard to determine the current time on the External Web
server, you must give the agent User privileges on the External Web server.
!
The Dashboard does not take daylight saving time into account. In the case
where it is active, the displayed time may differ from the time displayed on
the server by an hour. The time difference is calculated using an absolute
time value that is unaffected by daylight saving time changes.