When You Need Help
If you have a problem with your system, you may be able to solve it by following the
appropriate troubleshooting procedures described in this chapter. If not, you can call
for help.
In the continental U.S., Lucent Technologies provides a toll-free
customer hotline 24 hours a day. Call the hotline at 1 800 628-2888 or your
Lucent Technologies Authorized Dealer if you need assistance when installing,
programming, or using your system. Consultation charges may apply. Outside
the continental U.S., contact your Lucent Technologies Representative or local
Authorized Dealer.
If you call, have the following information ready so that the representative can better
help you:
The kind of system you have (for example, PARTNER Advanced
Communications System Release 1). To determine the release number,
press
f 5 9
at any display phone, or look at the processor
module.
The number of lines and extensions in your system
The type of phone (system or standard) and the model number, if
applicable. System phone model numbers are located either on the
upper right-hand corner of the phone or on the dialpad overlay.
If you followed a troubleshooting procedure and need more help, tell the
representative what you did.
Power Failure Operation
When power to the system is cut off, the first two lines on the PARTNER Advanced
Communications System module automatically connect to the first two extensions on
the module, and the first line on each 206 module connects to its first extension. This
enables you to make and answer calls during a power outage, provided you have a
standard phone connected to any of these extensions. (During a power failure,
standard phones can only make and receive calls—other system features are not
available.)
The system can stay programmed for a minimum of 45 days and a maximum of six
months after it stops receiving power, depending on the freshness of the batteries.
When the batteries are drained, all of the system’s programmed settings return to the
factory settings. It is recommended that you install fresh batteries every year. See
“Battery Replacement” in this chapter for more information.
6-2
Troubleshooting
Summary of Contents for PARTNER Advanced Communications System Release 1.0
Page 6: ...iv...
