Possible Cause 5: Local phone company is not accurately receiving the dialing signals.
What to do: Isolate the problem. Use the telephone to make calls on different lines. Then,
make calls on different phones using the same line.
If you cannot make calls from one phone on all lines, follow the procedure for
“System Phone Does Not Work,” Possible Cause 2.
If you cannot make calls using different phones, go to Possible Cause 6.
Possible Cause 6: Too many standard devices are trying to dial simultaneously. (If the
problem is on a system phone, go to Possible Cause 7.)
What to do: Stay on the line and wait for dial tone, or try to call later.
If you can make a call, you may want to increase the number of touch-tone receivers
by adding 206 (1 receiver) or 400 (2 receivers) modules to avoid future problems.
Call the hotline.*
If you wait 30 seconds and still do not hear a dial tone, go to Possible Cause 7.
Possible Cause 7: Local phone company line is faulty.
What to do: One at a time, unplug each outside line from each 206, 400, and 200 module
in the control unit. Then plug each line into a standard telephone and try to make a call.
If the trouble occurs on the standard phone, try another line cord; if the trouble
persists, report it to your local phone company.
If the trouble does not occur on the standard phone, the trouble is with your control
unit. Call the hotline.*
Calls Are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause: An auxiliary device answers when it should not (this could occur with a
fax machine, voice messaging system, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
off its auto-answer feature. Refer to the device’s user manual.
For every auxiliary device connected to your system,
either set the device itself to
answer on a later ring (when the Line Ringing for the device’s extension is set to
Immediate Ring)
or set the extension’s Line Ringing to Delayed Ring. For a voice
messaging system, check all of the settings associated with it. See page 2-13 for a
summary of procedures associated with the voice messaging system and Chapter 5
for complete details on each feature. If the auxiliary device no longer answers calls
automatically, the problem is solved.
If the problem remains, call the hotline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
6-14
Troubleshooting
Summary of Contents for PARTNER Advanced Communications System Release 1.0
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