Auto Attendant
An auto attendant answers calls and directs them to a specified extension,
Calling Group, or Hunt Group (based on the digits a caller dials after listening to
a list of choices in a recorded greeting). For example, the auto attendant could
answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so
on. An auto attendant can be set up for immediate call handling or delayed call
handling.
Backup for Receptionist
A common use of an auto attendant is as a backup for the receptionist. If the
receptionist cannot pick up a call within a specified number of rings, the auto
attendant handles it. This prevents calls from going unanswered. Figure 4-4
shows how the auto attendant would be connected to your system.
Figure 4-4. Backup for Receptionist
To Use
Follow the instructions packaged with the auto attendant. Make sure that the unit
is in backup call-answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the auto attendant answers and
plays a recorded message, such as: “Please hold for the receptionist or dial an
extension number now.”
To Program
1.
Use
Line Assignment (#301)
to assign all the lines to extension X that you
want the auto attendant to cover.
2.
Set
Line Ringing
for all lines assigned to extension X to Delayed Ring.
3.
Make sure extension X is not assigned as a
Call Waiting (#316)
extension.
4.
Use
AA Extensions (#607)
to identify extension X as the auto attendant.
5.
Set
Transfer Return Extension (#306)
for extension X to extension 10.
6.
Set the auto attendant to pick up within a specific number of rings, so if the
receptionist does not pick up a call, the auto attendant will.
CONTROL
UNIT
Lines
Auto
Attendant
Ext. 10
Receptionist’s Desk
Ext. X
Feature
Intercom
ABC
2
DEF
3
1
+
–
Conf
JKL
5
MNO
6
TUV
8
WXYZ
9
Mic
HFAI
Hold
0
GHI
4
PQRS
7
*
#
Spkr
Intercom
Ext.
Transfr
Message
4-8
Using Auxiliary Equipment
Summary of Contents for PARTNER Advanced Communications System Release 1.0
Page 6: ...iv...
