You can program a Group Hunting button on a system phone to ring or
voice signal a Hunt Group with one touch.
If you have a voice messaging system, you can program Hunt Group 7
(
i
7
7
7
) on a button to retrieve messages with one touch.
Examples
Here are some useful applications for a Hunt Group:
Place the extensions of employees who work in a department sharing calls,
such as a customer service group, in a Hunt Group so that when a call
comes in to the receptionist it can be transferred to the next available
extension. This alleviates the problem of one employee receiving most of
the calls.
Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number, so
that a caller can reach a sales representative directly to place an order.
Programming
(See Figure 2-3 in Chapter 2 for the location of special programming buttons
such as
s
and
e
on system phones.)
To program a Hunt Group button:
1.
Press
f
0
0
s
s
c
at extension 10
or 11.
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
To program the button to
ring the next available extension in the Hunt Group,
press left
i
7
7
.
To program the button to
voice signal the next available extension in a
Hunt Group, press left
i
*
7
7
.
5.
Dial a Hunt Group number (1–7 for ringing calls; 1–6 for voice-signaled calls).
6.
Program another button for this extension or exit programming mode.
Using
System Phone
To use when programmed on a button:
To
ring or voice signal an extension in the Hunt Group, simply lift the
handset or press
S
and press the programmed button. If you are
voice signaling, start talking after the beep.
To
transfer a call to an extension in the Hunt Group, while on a call press
the programmed button.
Group Hunting—Ring/Voice Signal (I77G/I*77G)
5-91
Summary of Contents for PARTNER Advanced Communications System Release 1.0
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