Display Is Incorrect
Possible Cause: Date, day, and time are not set properly.
What to do: Re-enter the date, day, and time using
System Date (#101), System Day
(#102),
and
System Time (#103).
If the display is correct, the problem is solved.
If the display is still not correct, see “System Phone Does Not Work.”
Display Shows “ReplaceSysBat W/Power On”
or “ChgBat W/PowerOn” at
Extensions 10 and 11
Possible Cause: System battery power is low.
What to do: Replace the system batteries (see “Battery Replacement” earlier in this
chapter).
Display Does Not Show Caller ID
Name/Number
Possible Cause 1: Not receiving
Caller ID
service from local phone company.
What to do: Contact your local phone company to check on Caller ID service.
If you are not receiving Caller ID service, subscribe to it.
If you are receiving Caller ID service, go to Possible Cause 2.
Possible Cause 2: Extension connected to a module that does not support Caller ID.
What to do: Make sure lines with Caller ID service are connected to a PARTNER ACS
processor module, or 206EC or 400EC modules. If Caller ID lines are not connected to one
of these modules, install the appropriate modules and/or make the appropriate
connections.
“Priv.” Is Displayed Instead of Caller ID
Information
Possible Cause: The caller used a star code, *67, to block Caller ID information or has
instructed their telephone company to block Caller ID information.
What to do: Nothing; this is the normal operation for these conditions.
“- - - - - - - - - - - -” Is Displayed Instead of
Caller ID Information
Possible Cause: The call originated outside the area for which the phone company can
provide Caller ID information.
What to do: Nothing; this is normal operation for the Caller ID service.
Troubleshooting
6-9
Summary of Contents for PARTNER Advanced Communications System Release 1.0
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