Section 7: Troubleshooting
Trouble [11] Communications
Press [11] to determine specific trouble
[04] Alternate Comm Cellular
The alternate communicator has detected a radio or SIM
failure, a cellular network trouble, or insufficient signal
strength.
Check the the event buffer for trouble details.
For radio/SIM failure, ensure the cellular plug-in module is connected to the panel
properly and that the SIM card is correctly inserted in the right orientation.
For Cellular Network trouble ensure the correct Cellular APN is programmed and that
the SIM card is activated.
For insufficient signal strength, sure the antenna is properly connected and the unit is
mounted in a location which allows for a strong signal to the nearest cellular tower.
[05] Alternate Comm Ethernet
The alternate communicator has detected a network
absent condition.
Check with the ISP to confirm Internet service is active in the area.
Ensure the Ethernet cable is securely inserted into the RJ45 jack of the communicator
and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is OFF, start the
hub/router/switch.
If DHCP is used, ensure that the unit has an assigned IP address from the server. In
Section [851] [992] verify a valid IP address is programmed. If not, contact the network
administrator.
If problem persists, replace the Ethernet cable and RJ45 connector
[06] Receiver 1-4 Trouble
Alternate communicator is failing to initialize to the
receiver.
Ensure that the Ethernet path has Internet connectivity.
If using a static IP address, confirm that the gateway and subnet mask are entered
correctly.
If the network has a firewall, ensure the network has the programmed outgoing ports
open (default UDP port 3060 and port 3065).
Ensure that all cellular receiver APNs have been programmed with the access point
name provided by the cellular provider.
If Common Mode is used, and only one path is initiliazed while the other path is not
successful, generate a manual test transmission over both paths or power cycle the
communicator to recover the "Receiver Not Available" trouble.
[07] Receiver 1-4 Supervision
The alarm system loses communication with an Ethernet
or cellular receiver on the system.
This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
If this trouble persists, contact the central station.
[09] Alternate Comm Fault
The alternate communicator has not responded to any
poll commands. Alt Comm Fault is displayed in [*][2] and
the event buffer.
Check section [382] toggle option[5] is ON if using an Alarm.com alternate
communicator. If not, it should be OFF.
Ensure the PC-LINK cable between the panel and Alarm.com communicator is
connected properly (not reversed) and is securely in place.
[10] Alternate Comm FTC Fault
The unit has exhausted all communications attempts to all programmed receivers for
events generated by the communicator.
Restart the system and if trouble persists, contact the dealer.
Trouble [12] Not Networked
Press [12] to toggle through troubles
Trouble
Troubleshooting
[01] Zones 1-248
[02] keypad 1-16
[03] Siren 1-16
[04] Repeater 1-8
[05] User 1-32
A device is out of sync with the wireless network or was
not synchronized with the network after enrollment.
Ensure the device is physically present.
Check the current signal strength and during the last 24 hours.
Replace the battery or press the tamper switch.
Enroll the device again.
If wireless devices were recently enrolled, or the HSM2HOST was power cycled, wait
up to 16 minutes for the device to synchronize to the network.
- 248 -