
Section 7: Troubleshooting
Trouble [13] AUX Trouble
Press [13] to toggle through troubles
Trouble
Troubleshooting
[05] HSM2300
[06] HSM2204
[07] System area
[10] HSM3408
[11] HSM3204CX
[12] HSM3350 AUX 1 trouble
[13] HSM3350 AUX 2 trouble
An auxiliary power supply trouble is present.
Check for a short between Aux+ and Aux- or other system ground.
Ensure the aux current draw has not exceeded the documented limits.
Ensure voltage between AUX+ and AUx - is between 9VDC to 14VDC.
Trouble [14] Module Tamper
Press [14] to determine specific trouble
Trouble
Troubleshooting
[01] Interactive Zone
[02] Interactive Partition
Check the Alarm.com communicator firmware is compatible with PSP firmware to
support extended number of Zones and Partitions.
Interactive Zone trouble is generated when the Alarm.com firmware does not support
the configured number of zones in panel (>220 Zones) and Interactive Partition
Trouble is generated when the Alarm.com firmware does not support configured
number of Partitions.
Ensure to configure compatible number of zones and partitions while using with
Alarm.com.
IMPORTANT!
Ensure you have the following information available before contacting Customer Support :
Alarm controller type and version, (e.g., HSM3032 V1.1):
Note: Version number can be accessed by entering [*][Installer Code][900] on any LCD keypad. This information is also loc-
ated on a sticker on the printed circuit board.
List of modules connected to control panel, (e.g., HSM2108, HSM2HOSTx etc.) .
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