
Section 7: Troubleshooting
Trouble [9] Module Supervisory
Press [09] to determine specific zones with a tamper trouble
Trouble
Troubleshooting
[01] HSM2HOST
[02] Keypad 1-30
[04] HSM2108 1-15
[05] HSM2300 1-4
[06] HSM2204 1-4
[08] HSM2208 1-4
[09] HSM2955
[10 ]HSM3408 1-30
[11] HSM3204CX 1-8
[12] HSM3350 1-4
No supervisory response from enrolled module.
Ensure the module is physically connected to the corbus.
Measure power across corbus Red and Blk directly on the module and ensure its at
least 10.5V.
Remove the module from the bus and wire it directly at the panel. If trouble clear it
indicates a wiring issue with were it was previously mounted. If the trouble doesn't
clear, replace the module.
Its its an old removed, or replaced module, ensure it gets deleted via section [902].
Trouble [10] Module Tamper
Press [10] to determine specific trouble
Trouble
Troubleshooting
[01] HSM2HOST
[02] Keypad 1-16
[04] HSM2108 1-30
[05] HSM2300 1-4
[06] HSM2204 1-4
[08] HSM2208 1-4
[09] HSM2955
[10] Alt. comm.
[11] HSM3408 1-30
[12] HSM3204CX 1-8
[13] HSM3350 1-4
A tamper condition is present on one or more modules.
Ensure the TAM terminal, if present on the
modules is shorted to ground if tamper support is not used.
Ensure module cabinet cover is securely closed and properly activating the tamper
switch, if present.
Ensure for the Keypads that the rubber tamper plunger is installed on the back plastics
and that the keypad is securely closed and fastened to the wall.
For the HSM2HOST ensure module is securely closed and correctly mounted for wall
tamper operation.
Manually trip, then restore the tamper. If tamper condition persists, replace the
module.
Trouble [11] Communications
Press [11] to determine specific trouble
Trouble
Troubleshooting
[01] Phone Line Trouble
Phone line voltage at TIP, RING on main panel less than
3VDC.
Measure the voltage across TIP and RING on the panel:
No phone off-hook – 50VDC (approx).
Any phone off-hook – 5VDC (approx).
Wire incoming line directly to TIP and RING.
If trouble clears, check wiring or the RJ-31 phone jack.
If not using a phone line on the panel, disable it in section [015] option 7.
[02] FTC Receiver 1-4
The system failed to communicate with a receiver using
one of the enabled phone numbers. Enter [02] to view
phone numbers with failure to communicate troubles.
If using PSTN communications, ensure the central station phone number is
programmed correctly. If using IP or cellular, ensure alternate communicator has the
correct central station IP and port numbers, as well as APN for cellular.
[03] Alternate Comm SIM Lock
SIM lock is enabled and the unit does not have the
correct SIM PIN.
Replace SIM card with one that does not have a SIM lock pin code programed.
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