Section 7: Troubleshooting
Trouble [1] Service Required
Press [01] to determine specific trouble
[03] Loss of clock
The alarm controller internal clock is not set .
To program the time and date:
Enter [*][6][Master Code] then press [01].
Enter the time and date (24-hour clock) using the following format: HH:MM
MM/DD/YY
e.g.,. For 6:00 pm, June 29, 2010:
Enter: [18] [00] [06] [29] [10]
[04] Output 1 Fault
HSM2204 output #1 open circuit.
If output #1 is unused: ensure terminals O1, AUX are jumpered with 1K resistor
(brown, black, red).
If output #1 is used: disconnect wire leads from O1, AUX terminals, measure
resistance of leads:
Open circuit indicates a break in wiring.
[05] Warm Start
Control panel has recovered from a software lockup
This trouble automatically restores after two minutes or when acknowledge via the [*]
2 menu. Contact Tech Support if this trouble persists or re-occurs periodically.
[06] USB Wi-Fi Connected
HSM3WIFI USB to Wi-Fi Adapter is plugged into the
panel
The trouble automatically clears once the HSM3WIFI adapter is unplugged from the
panel. This trouble serves as a warning as to not to forget to unplug the adapter when
configuration via Wi-Fi is completed.
[07] Power Unit Fail (System)
A fault with the internal power supply has been detected
on the panel.
Ensure the combined output power of the panel is not exceeding 2A. Power cycle the
panel and if the trouble persists it may indicate a permanent hardware failure.
[08] Power Unit Failure (HSM3204CX)
A fault with the internal power supply has been detected
on the corbus repeater.
Ensure the combined output power of the corbus repeater module is not exceeding
2A. Power cycle the module and if the trouble persists it may indicate a permanent
hardware failure.
[09] Power Unit Failure (HSM3350)
A fault with the internal power supply has been detected
on the 3A power supply.
Ensure the combined output power of the 3A power supply module is not exceeding
3A. Power cycle the module and if the trouble persists it may indicate a permanent
hardware failure.
[10] Overcurrent
The combined output power on the panel has exceeded
2A for a period of more than 5 minutes.
Reduce the load on the panel by re-powering modules or detectors with a separate
power supply module.
Trouble [2] Module Battery Trouble
Press [02] to determine specific trouble
Trouble
Troubleshooting
[01] Panel Low Battery
The panel detects that the battery is below the low battery
threshold (less than 11.5VDC).
NOTE:
This trouble condition will not clear until the battery
voltage is 12.5VDC min., under load. NOTE: If battery is
new allow 1 hour to charge.
Verify voltage measured across DC input terminals is 16-18 VAC. Replace
HSM65W power supply adapter if required.
Connect battery, remove AC power.
Verify measured voltage across Aux terminals is 12.5VDC min.
Replace battery if it is no longer able to hold a charge due to age.
[02] Panel No Battery
The panel detects that no battery is present or that the
battery is shorted.
Verify battery is connected.
Ensure battery leads are connected with the right polarity.
Connect battery, remove AC power.
Verify measured voltage across Aux terminals is 12.5VDC min
[04] 4 High Current output 1-4 Low Battery (HSM2204)
HSM2204 battery less than 11.5VDC.
NOTE: This trouble condition will not clear until the battery
voltage is 12.5VDC min., under load. Charge battery. It may
be low due to a long period without AC.
Verify voltage measured across DC input terminals is 16-18 VDC. Replace
HSM65W power supply adapter if required.
Connect battery, remove AC power.
Verify measured voltage across Aux terminals is 12.5VDC min.
Replace battery if it is no longer able to hold a charge due to age.
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