Chapter 13 - Troubleshooting and Support
Network Setup Tips
Figure 260
Connection example utilizing two IP addresses assigned
to a
single share.
Once configured correctly and attached to the network, the status in the user interface
indicates the speed of the connection and whether the port is active. The link lights on the
network ports should be on and active at both the BlackPearl system and the network
switch.
From your network, use the “ping” command (see
) to test the assigned IP
address for the BlackPearl management port or data port. If this is not successful, use the
following troubleshooting tips to ascertain if the problem is a network setup issue.
Troubleshooting
Port Link LED Does Not Light
• Check the port configuration on the network switch. The BlackPearl system only
supports auto-negotiation. Make sure the switch is configured to match speeds on both
ends of the connection.
• Check the cables that connect the port to the other device. Make sure that they are
connected. Verify that you are using the correct cable type and connectors. This is
especially critical for 10 GigE and 40 GigE connections utilizing SFPs.
November 2020
User Guide-BlackPearl Converged Storage System
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