Chapter 13 - Troubleshooting and Support
Troubleshooting
Issue
Resolution
An email is sent
from the tape
library indicating
that drives need
cleaning
If the BlackPearl system is connected to a
Spectra T200, T380, T680, T950, or
TFinity library
, the library should be configured with a cleaning partition,
which automatically cleans drives when cleaning is requested by the drive.
If the BlackPearl system is connected to a
Spectra T50e or T120 library
, there
can only be one partition on the library if you want to use the BlackPearl
systems’ eject function. If there is cleaning media in the data partition, the
BlackPearl system automatically initiates cleaning tape drives using this
media.
• If your cleaning tapes are LTO or TS11
xx
technology and MLM-enabled,
you can use the MLM feature to monitor the status of cleaning media.
Check that valid cleaning media is present in the cleaning partition as
described below.
1.
Log in to the BlueScale interface as described in your
.
2.
T50e -
Select
MENU > General > Media Lifecycle Management
.
All other libraries -
Select
General > Media Lifecycle Management
.
The MLM Report screen displays.
3.
Using the
Partition
drop-down menu, select
Total Library
.
4.
Using the
Report
drop-down menu, select
Cleans Remaining
.
5.
Click
Go
. The screen re-displays to show the number of cleans remaining
for all cleaning cartridges present in the library. Confirm at least one tape
still has cleans remaining.
• If your cleaning tapes are not MLM-enabled, you cannot use MLM to
monitor cleaning media. You must use the messages posted to the tape
library’s System Messages screen to determine when a piece of cleaning
media expires.
If there are no cleaning tapes with cleans remaining, use the
appropriate for your library type for instructions on exchanging
expired cleaning media.
If you continue to receive emails that drives are not being cleaned, contact
Spectra Logic Technical Support for assistance (see
).
November 2020
User Guide-BlackPearl Converged Storage System
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