Chapter 12 - Maintaining the BlackPearl System
Accessing the Technical Support Portal
Use the instructions in this section to manually backup the replicated system configuration.
1.
From the menu bar, select
Support > Tools > Data Integrity Verification.
The Data Integrity
Verification screen displays (see
).
2.
Select
Action > Initiate RSC Backup.
A confirmation screen displays.
3.
Click
Initiate RSC Backup
to manually backup the current system configuration.
A
CCESSING THE
T
ECHNICAL
S
UPPORT
P
ORTAL
The Spectra Logic Technical Support portal provides access to the Knowledge Base, the
current version of BlackPearl software for the system, and additional service and support
tools. You can also open or update a support incident and upload log files.
Create an Account
Access to User Guides and compatibility matrices does not require you to create an account.
You must create a user account and log in to access Release Notes or repair documents, to
download the latest version of BlackPearl software, or to open a support ticket.
If you do not yet have a portal account, access the Technical Support portal login page at
. On the home page, click
create an account.
Enter the requested
information to create your account and click
Sign Up
. When the account is approved, you
will receive an email with a temporary password. Use your email address and the password
provided in the email to log in to your account.
Note:
If you own multiple Spectra Logic products, the serial numbers for all products
are associated with your account. If you do not see the serial numbers for all of
your products when you log in, contact Technical Support (see
).
1.
Access the Technical Support portal login page at
.
November 2020
User Guide-BlackPearl Converged Storage System
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