Chapter 13 - Troubleshooting and Support
Resolving a BlackPearl Management Port IP Address Conflict
R
ESOLVING A
B
LACK
P
EARL
M
ANAGEMENT
P
ORT
IP
A
DDRESS
C
ONFLICT
The default address of the BlackPearl management port is set to
10.0.0.2
with a netmask of
255.255.255.0
. If your network is already using this IP address, you are not able to access the
BlackPearl user interface.
One resolution to the issue is to change the IP address of the machine already on your
network to a different address. Then connect to the BlackPearl system as described in
Into the BlackPearl User Interface on page 52
. If you cannot, or do not want to change the IP
address of the existing machine, follow the instructions in this section to connect your
BlackPearl system to your network.
Using the Console
Using the BlackPearl Converged Storage System console is the recommended way to change
the BlackPearl management port IP address. For instructions on using the console to
configure the management port IP address, see
Configure the BlackPearl Management Port
Using a Separate Computer
If you cannot use the console, use a computer or laptop disconnected from any existing
network to change the BlackPearl management port IP address.
1.
Gather a laptop or desktop computer not currently on any network. Disable any wireless
networking, if necessary.
2.
Using a standard Ethernet cable, connect the Ethernet port on the computer to the
BlackPearl management port on the BlackPearl system. See
to
locate the management port.
3.
Open a web browser on the computer. For a list of compatible browsers, see
4.
Enter the IP address below in the browser address bar:
https://10.0.0.2
Notes:
• The netmask for the default IP address is 255.255.255.0.
• The BlackPearl user interface uses a secure connection.
November 2020
User Guide-BlackPearl Converged Storage System
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