S&C Instruction Sheet 1043-550
7
D.
Use a different serial cable
. The serial cable between your computer and the
switch control may have a broken wire or pin. The cable may be wired for use with
a different kind of computer, or it may be a null-modem cable.
E.
Check the serial port on your computer
. Test the serial port by trying to com-
municate with a modem or other serial device.
“Program in the control: XXXX... not configured for this program”
Reinstall the IntelliLINK software on your computer
. Make sure that you are install-
ing the correct IntelliLINK software for this Interface Module. For details, see
To Install
The IntelliLINK Software
in
1043-530
.
“Software in control incompatible with open screenset... cannot be established”
The IntelliLINK software uses a different screenset (WMN file) for each type of control and
normally selects the screenset for you. This message appears when you have a screenset
selected (displayed) and try to connect to a control that requires a different screenset.
Use the correct screenset
. To close the open screenset, click File > Close Screenset. Then
click File > Open Screenset and choose the correct screenset for the Interface Module.
Once the screenset opens, click Connection > Connect to Device.
“Software in control is XXXX... not properly configured for this product”
Reinstall the Setup software on your computer
. There may be a problem with one of
the files. For details, see
To Install The IntelliLINK Software
in
1043-530
.
“Times New Roman font is not on your system. The project requires it.”
Click OK to close the dialog box
. If the program cannot find the desired font, it warns
you and then uses a different font.
Team Does Not Communicate
IMPORTANT: Carry out the following general procedure at each member of the team
– starting at the team member that is the most likely source of the problem.
A.
Check the link between the switch control and its team communications
device
. Check that the communications cabling is fi rmly in place at both ends, and
that the communications device has power.
B.
Check all other communications ports that are being used
. If the interface
module is directly connected to another team member, Interface Module connected
to host control device, or there is a radio or cable connection to a SCADA master
station, check all those cable connections. Test communication between the interface
module and the other devices.
C. C
heck the
SETUP: Communications
screen settings
. Make sure the baud rates,
RTS active durations, and duplex settings are correct for the installed communica-
tions hardware.
D.
If this switch control/Interface Module uses a radio, check the radio antenna
.
Check that the radio antenna is in place and that the antenna cable is attached at
both ends.
E.
If this switch control/Interface Module uses a radio, check radio connectiv-
ity
. Check that the radio at this location can see all the other radios that it should
see. For more details, see the manufacturer’s documentation.
Software
Troubleshooting
Troubleshooting Problems
