6 S&C Instruction Sheet 1043-550
LCD is blank or you cannot scroll the data, or is not lighted
Check the LEDs. If all the Interface Module LEDs are OFF, the Interface Module is not
receiving power.
Check control power. Following utility-approved work procedures and safety practices,
verify that there is correct voltage in the line which provides control power.
The IntelliLINK software may display an error message while trying to establish commu-
nications with the Interface Module or a snapshot. If an error message appears, follow the
corrective action given below for that message.
IntelliLINK software won’t start
A. Close other software programs
. Some software applications (such as HotSync®
technology for Palm™ handhelds) may interfere with the IntelliLINK software being
able to access your computer’s serial port. You should exit any program that might
take control of a serial port while using the IntelliLINK software.
B. Reinstall the IntelliLINK software on your computer
. There may be a problem
with one of the fi les. See
To Install the IntelliLINK Software
in
1043-530
.
“Could not connect to control on COM1”
See
Opening port COM1... Trying 38400 BAUD... Connection Failed
below.
“Incompatible Ident”
The IntelliLINK software uses a different screenset (WMN file) for each type of control and
normally selects the screenset for you. This message appears when you have a screenset
selected (displayed) and try to connect to a snapshot that requires a different screenset.
Use the correct screenset
. To close the open screenset, click File > Close Screenset. Then
click File > Open Snapshot. In the Open Controller Data File dialog box, select the snapshot
you want to view, then click OK to open both the snapshot and the correct screenset.
“IntelliLINK setup incorrect or incomplete“
Reinstall the IntelliLINK software on your computer
. There may be a problem with
one of the files. See
To Start the IntelliLINK Software
in
1043-530
for details.
“Opening port COM1... Trying 38400 BAUD... Connection Failed”
These messages appear in the Connect dialog box when the IntelliLINK software in your
computer cannot establish communication with the software in the Interface Module.
A.
Check that the Interface Module has power
. If the LCD is blank, the Interface
Module may have no power and cannot communicate with your portable computer.
See LCD is blank or you cannot scroll the data
on page 7.
B.
Check the serial cable connections
. Check that you plugged your serial cable
into the
LOCAL COMM. PORT
on the Interface Module faceplate. Check that you
plugged the cable into the correct port on your computer (usually COM1 on portable
computers).
C.
Try another communications port
. The COM1 port on your computer may be
broken or assigned to a different device. Connect the cable to another comm port.
In the Connect dialog box, click the Change Setup button. From the pull-down list,
select the name of the port where you connected the cable. Click Connect.
Display Problems
Error Messages
Troubleshooting Problems
