Ricoh AP-C3, Field Service Manual, Page: 895 / 1334

To do this, follow the procedure below.
1. Prepare an SD card that has been initialized in FAT16 format.
2. Using a PC, create a folder in the SD card and name it "restore_key".
3. Create a folder in the “restore_key” folder and name it the same as machine’s serial number,
“xxxxxxxxxxx” (11 digits).
4. Create a text file called "key_xxxxxxxxxxx.txt" and save it in the "xxxxxxxxxxx“ folder. Write the
encryption key in the text file.
/restore_key/xxxxxxxxxxx/key_xxxxxxxxxxx.txt
• Ask an Administrator to enter the encryption key. The key has already been printed out by the
user and may have been saved in the "key_xxxxxxxxxxx.txt" file. (The function of back-up the
encryption key to the SD card directly is provided 11A products or later.)
5. Turn on the machine’s main power switch.
6. Confirm that a message is displayed on the LCD telling to insert the SD card that contains the
encryption key.
7. Turn off the main power switch.
8. Insert the SD card that contains the encryption key into Slot 2 (the lower slot).
9. Turn on the main power switch.
• The machine will automatically restore the encryption key to the flash memory on the
controller board.
10. Turn off the main power switch when the machine has returned to normal status.
11. Remove the SD card from Slot 2.
How to do a forced start up with no encryption key
If the encryption key back-up has been lost, follow the procedure below to do a forced start-up.
• The HDD will be formatted after the forced start-up.
• Encrypted data will be deleted.
Troubleshooting Guide
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