Ricoh AP-C3, Field Service Manual, Page: 872 / 1334

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
-02
• Defective NVRAM
• Defective controller
1. Update the controller firmware.
2. Install a new NVRAM, and turn off and on the main power switch after
SC995-002 has occurred.
-03
• Incorrect type controller installed
• Defective controller
1. Replace the controller with the correct type.
-04
• Incorrect model controller installed.
1. Replace the controller with the correct model.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
997 B
Application function selection error
The application selected by the operation panel key works abnormally (No
response, abnormal ending).
• Software (including the software configuration) defective
• An option required by the application (RAM, DIMM, board) is not installed.
• Nesting of the fax group addresses is too complicated.
1. Check the devices necessary for the application program. If necessary
devices have not been installed, install them.
2. Check that application programs are correctly configured.
3. For a fax operation problem, simplify the nesting of the fax group
addresses.
4. Take necessary countermeasures specific to the application program. If the
logs can be displayed on the operation panel, see the logs.
6. Troubleshooting
870