QNAP VIOSTOR, User Manual

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a. Check if the NVR has been turned on.
b. Connect the local PC and the NVR to the same subnet.
c. Install the latest version of Finder from www.qnapsecurity.com .
d. Run Finder again to search for the NVR. Make sure all the firewall software
on the computer have been turned off; or add the Finder to the list of
allowed programs in the firewall.
e. If the NVR is not found, click ‘Refresh’ on the Finder to try again.
f. If the problem persists, contact the technical support.
10. The changes to the system configuration did not take effect.
After changing the settings on the administration page, click ‘Apply’ to apply the
changes.
11. The monitoring page cannot be fully displayed in Internet Explorer.
When using the zooming function of Internet Explorer, the page may not be
displayed properly. Please click F5 to refresh the page.
12. I cannot use the SMB, FTP, and Web File Manager services of the NVR.
a. Login the NVR as an administrator. Go to ‘Network Settings’ > ‘File
Services’ and check if these three functions are enabled.
b. If the NVR is installed behind a router, the SMB and FTP services can only be
accessed from the same subnet. Please refer to Appendix B for details.
13. The NVR takes too long to restart.
When the NVR takes more than 5 minutes to restart, turn off the power and
turn on the server again. If the problem persists, please contact the technical
support.