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NEC Bull NovaScale R620 Series, User Manual

The NEC Bull NovaScale R620 Series offers unparalleled performance and reliability, making it a preferred choice for businesses. With its advanced features and cutting-edge technology, this product ensures seamless operations. To effortlessly set up and maximize its potential, download the free setup manual from our website manualshive.com for easy reference.

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NovaScale R620 User Guide 

Maintenance ...................................................................................................................... 6-1

 

DAILY MAINTENANCE ............................................................................................................6-2

 

Checking Alert .........................................................................................................................6-2

 

Checking STATUS LEDs .........................................................................................................6-2

 

Making Backup Copies ............................................................................................................6-2

 

Cleaning ...................................................................................................................................6-2

 

SYSTEM DIAGNOSTICS ...........................................................................................................6-7

 

Tested Items .............................................................................................................................6-7

 

Starting up and Exiting System Diagnostics ............................................................................6-7

 

OFF-LINE MAINTENANCE UTILITY....................................................................................6-10

 

Starting the Off-line Maintenance Utility...............................................................................6-10

 

Features of Off-line Maintenance Utility ...............................................................................6-10

 

RELOCATING/STORING THE NovaScale/ft Server series .....................................................6-11

 

Chapter 7 ........................................................................................................................... 7-1

 

Troubleshooting ............................................................................................................... 7-1

 

TO LOCATE THE ERRORS........................................................................................................7-2

 

ERROR MESSAGES ...................................................................................................................7-3

 

Error Messages by LED Indication ..........................................................................................7-3

 

POST Error Messages ..............................................................................................................7-4

 

Error Notification by BEEP ...................................................................................................7-10

 

Windows Server 2003 Enterprise Edition Error Messages.....................................................7-11

 

Server Management Application Error Message....................................................................7-12

 

SOLVING PROBLEMS .............................................................................................................7-13

 

Problems with NovaScale/ft Server series..............................................................................7-13

 

Event Log ...............................................................................................................................7-25

 

Problems with EXPRESSBUILDER .....................................................................................7-30

 

Problems with Master Control Menu .....................................................................................7-31

 

Problems with Configuration Diskette Creator ......................................................................7-32

 

Problems with Windows Server 2003 ....................................................................................7-32

 

Problems with ESMPRO........................................................................................................7-33

 

COLLECTING TROUBLE LOGS.............................................................................................7-39

 

Collecting Event Logs............................................................................................................7-39

 

Collecting Configuration Information....................................................................................7-40

 

Collecting Diagnostic Information by Dr. Watson .................................................................7-40

 

COLLECTING THE MEMORY DUMP ...................................................................................7-41

 

Backup of IPMI Information ......................................................................................................7-42

 

Chapter 8 ........................................................................................................................... 8-1

 

System Upgrade ............................................................................................................... 8-1

 

SAFETY PRECAUTIONS...........................................................................................................8-2

 

ANTI-STATIC MEASURES ........................................................................................................8-3

 

PREPARING YOUR SYSTEM FOR UPGRADE .......................................................................8-4

 

3.5-INCH HARD DISK DRIVE ..................................................................................................8-5

 

Installing 3.5-inch Hard Disk Drive .........................................................................................8-6

 

Removing 3.5-inch Hard Disk Drive........................................................................................8-8

 

Replacing 3.5-inch Hard Disk Drive ........................................................................................8-9

 

CPU/IO Module..........................................................................................................................8-10

 

Precautions .............................................................................................................................8-10

 

Removing CPU/IO Module....................................................................................................8-11

 

Installing CPU/IO Module .....................................................................................................8-13

 

DIMM.........................................................................................................................................8-14

 

Precautions .............................................................................................................................8-15

 

Installing DIMM ....................................................................................................................8-16

 

Removing DIMM...................................................................................................................8-18

 

Replacing DIMM ...................................................................................................................8-19

 

ix 

Summary of Contents for Bull NovaScale R620 Series

Page 1: ...User s Guide Bull NovaScale R620...

Page 2: ......

Page 3: ...ct However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the s...

Page 4: ...al assets This guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there is a risk of danger Each image symb...

Page 5: ...Prohibited actions Indicates a general prohibition that is not defined herein Do no touch the indicated area There is a risk of an electric shock or fire Do not touch with wet hands There is a risk of...

Page 6: ...terference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada CE Statement Warning This is a Class A pr...

Page 7: ...llow the system to instantaneously isolate the failed parts to assure non stop running operation will be moved smoothly from one module to the other minimizing damage to it You can use this NovaScale...

Page 8: ...General Description This chapter describes what you should know about the product its component names functions operating procedures as well as handling of devices and other parts Chapter 3 Windows Se...

Page 9: ...is included and check the individual items If some component is missing or damaged contact your sales agent Keep the accessories in a safe place You will need them when you perform setup addition of o...

Page 10: ...ees the CPU Modules 2 6 How CPU modules appear on Device Manager 2 6 How CPU modules appear on Task Manager 2 7 NAMES AND FUNCTIONS OF COMPONENTS 2 8 Front View inside 2 9 CD ROM Drive 2 12 Rear View...

Page 11: ...SISelect 4 26 FORCED SHUTDOWN AND CLEAR 4 31 Forced Shutdown 4 31 Clear CMOS Password 4 32 How to Clear Passwords 4 35 Remote Management function 4 37 Network Default Values 4 37 Settings on the Serve...

Page 12: ...3 Problems with NovaScale ft Server series 7 13 Event Log 7 25 Problems with EXPRESSBUILDER 7 30 Problems with Master Control Menu 7 31 Problems with Configuration Diskette Creator 7 32 Problems with...

Page 13: ...24 Removing CPU Model with Water cooling Kit 8 26 Replacing CPU 8 27 ft Remote Management Card 8 28 Installing ft Remote Management Card 8 29 Removing ft Remote Management Card 8 30 PCI BOARD 8 31 Ins...

Page 14: ...Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server...

Page 15: ...ng labels are placed in certain parts of the system so that the user stays alert to possible risks Do not remove or damage these labels If some label is missing about to peel off or illegible contact...

Page 16: ...NovaScale R620 User Guide CPU IO modules The following shows the place on CPU IO modules where the label is attached Standard Model 1 3...

Page 17: ...NovaScale R620 User Guide Water cooling kit 1 4...

Page 18: ...e odour or noise If the equipment emits smoke odour or noise immediately flip off the POWER switch unplug the cord and contact your sales agent There is a risk of a fire Do not insert a wire or metal...

Page 19: ...there is a risk of overheating that could lead to a fire Do not plug the cord insecurely Insert the plug firmly into an outlet There is a risk of heat or fire due to poor contact If dust settles on th...

Page 20: ...ers on the rail when you mount dismount the equipment into from the rack Do not use or store this product in corrosive environment Avoid the usage or storage of this product in an environment which ma...

Page 21: ...cable or connector may cause an electric shock or a fire resulted from a short circuit Do not use any non designated interface cable Use only interface cables designated by Bull identify which compon...

Page 22: ...r outlet before cleaning or installing removing internal optional devices Touching any internal device of the server with its power cord connected to a power source may cause an electric shock even if...

Page 23: ...s a risk of a fire or electric shock Keep animals away Animal s waste or hair may get inside the equipment to cause a fire or electric shock Do not place any object on top of the server The object may...

Page 24: ...is imposed on a single place To distribute the weight attach stabilizers or install two or more racks It may fall down to cause injuries Do not assemble parts alone It takes at least two people to mou...

Page 25: ...re 10 to 35 C Humidity 20 to 80 Check the system clock once in a month It is recommended to operate the system clock using a time server NTP server if it is installed on the system which requires high...

Page 26: ...a before disposal You need to exercise sufficient care to protect privacy and confidential information Some of the system components have limited lifetime e g cooling fans built in batteries built in...

Page 27: ...properly installed 4 Use a commercially available anti virus program to check the server If the problem isn t solved by the above actions stop using the server and consult with your sales agent In th...

Page 28: ...tment it is difficult to maintain a good work posture and may get tired soon Be sure to adjust the angle before using the display Adjust Brightness and Contrast Displays allow you to adjust brightness...

Page 29: ...pter 2 General Description This chapter describes what you need to know to use the NovaScale ft Server series Refer to this chapter when you want to know about certain components and how to operate th...

Page 30: ...mask Remote power on feature AC LINK feature Self diagnosis Memory monitoring feature 1 bit error correction 2 bit error detection Bus parity error detection Temperature monitoring Error notification...

Page 31: ...memory It assures data redundancy through duplication of server data on an independent storage system These features eliminate server downtime that is usually caused by network disconnection or troub...

Page 32: ...h as general status changes and faults and notifies Windows Event Log of these events Transparent migration NovaScale ft Server series constantly monitors events If trouble occurs on NovaScale ft Serv...

Page 33: ...ea CHECK The partition for operating system is not mirrored at the time of EXPRESSBUILDER setup completion Mirror the partition separately Windows OS and media The Windows OS media used on NovaScale f...

Page 34: ...ocessors installed on this server are shown How CPU modules appear on Device Manager The Device Manager shows the logical CPUs On a multi processor system the number of displayed CPUs is the number of...

Page 35: ...NovaScale R620 User Guide How CPU modules appear on Task Manager As with the Device Manager all the logical CPUs are shown 2 7...

Page 36: ...hown below 1 Front bezel The cover to protect devices in the front this cover can be locked by the security key shipped together 2 LEDs For more information see the description on the front view page...

Page 37: ...ils the LED lights amber While memory dump is being performed this LED blinks amber 4 CPU IO module 1 status LED This LED indicates the status of the CPU IO module 1 see page 2 18 When the module is r...

Page 38: ...IDs 11 CD ROM drive This device is used to read data from CD ROMs 12 CPU IO module 0 This is a module with a set of CPU processor memory DIMM PCI board and cooling fan unit see page 2 18 13 CPU IO mod...

Page 39: ...e R620 User Guide 24 Memory group 1 error LED See page 2 20 25 HCS2 error LED See page 2 21 26 Power supply unit error LED See page 2 20 27 HCS1 error LED See page 2 21 28 Heat warning LED See page 2...

Page 40: ...LED An LED that stays on while the loaded CD ROM is accessed 2 CD tray eject button A button for ejecting the CD tray 3 Manual release hole When the eject button does not work insert a metal pin into...

Page 41: ...nit is working normally If the fan unit has a problem the LED lights amber see page 2 21 7 USB connectors From left to right USB2 and USB3 The connectors are used for connecting devices supporting the...

Page 42: ...ccess status see page 2 21 13 Speed LEDs A speed LED indicates the transfer speed of the LAN see page 2 21 14 PCI X slot 1 64 bit 100 MHz 3 3V PCI X A PCI board of low profile type is attached to this...

Page 43: ...ers see the figure on next page C C CPU IO module without a water cooling kit R620 LR model 1 2 3 4 6 5 7 1 Module handle 2 Cooling fan unit 1 3 Water cooling kit 4 PCI slot 5 DIMM For more informatio...

Page 44: ...connector 4 Processor 1 socket CPU 1 5 Processor 2 socket CPU 2 6 Fan connector 7 LED board connector 8 HCS B connector A water cooling kit installed for the CPU 2 is attached to this connector 9 Lith...

Page 45: ...ard and a connected device such as a hub and they are connected properly the LED lights green LINK When the network port is sending receiving data successfully the LED blinks green ACT Speed LED This...

Page 46: ...gs FT status LED indications Description Action Green The device is running successfully in the Duplex mode Power is off Performing POST Wait for a while it will light green and the mode will become D...

Page 47: ...module status LEDs to find the failing module and then report your sales agent which LED of the failing module is blinking Detected a fatal temperature error Check if dust is accumulated on internal f...

Page 48: ...amber when the I O of the CPU IO module has a problem Memory Group 1 Error LED This LED lights amber when the memory group 1 A1 and B1 DIMM slots of the CPU IO module has a problem Memory Group 2 Err...

Page 49: ...standard network port It is green if power is supplied to the main unit and hub and they are connected correctly LINK It blinks green while the network port sends or receives data ACT When the LED do...

Page 50: ...NovaScale R620 User Guide lights green When the LED lights amber the fan unit may have a problem Contact you service agent and ask for the replacement of the cooling fan unit 2 22...

Page 51: ...turn it left with a little pressure to release the lock 2 Hold the right side of the front bezel lightly and pull it toward you 3 Detach the front bezel from the main unit by sliding it to the left a...

Page 52: ...ess the POWER switch Do not turn off the power before you see our logo and a character below the logo It may take one to five minutes for the logo to appear depending on you server configuration While...

Page 53: ...memory modules CPU modules keyboard mouse etc It also shows startup messages for various BIOS setup utilities According to the factory default settings our logo appears on the display while POST is be...

Page 54: ...ayed For setting and parameter functions see the section of BIOS setup When SETUP is completed the server will reboot itself automatically and perform POST 5 A message appears prompting for startup of...

Page 55: ...the module started later is managed as secondary If one CPU IO module is disconnected because of the failure and others the other module becomes primary The CPU IO module to be started first is selec...

Page 56: ...n a proper position Do not use a pencil or ballpoint pen to write on the floppy disk Do not open the protective shutter Do not use the floppy disk in a dusty place Do not place anything on the floppy...

Page 57: ...r 1 Do not leave the CD tray ejected Insert Remove CD ROM Follow the steps below to set a CD ROM 1 Before you insert a CD ROM make sure that the server is powered on When the server is powered on the...

Page 58: ...emoval operation of these devices by mistake click Safely Remove Hardware icon again and select Safely remove AMD PCI to USB Open Host Controller The removed device will be then recognized again When...

Page 59: ...ouch the signal side blank side Place the CD ROM gently on the tray with the printed side up Do not scratch or use a pencil or ballpoint pen to write on the CD ROM Keep away from cigarette smoke Do no...

Page 60: ...Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NovaScale ft Server series ready for use...

Page 61: ...of operating procedures 1 Click Start Help and Support 2 Select Disks and Data from the topics on the help 3 Select Managing Disks and Volumes Disk Management How To then check the operating procedure...

Page 62: ...ating or repairing mirror volume be sure to check the target ID by following the procedures below Slot0 Slot1 Slot2 Slot3 Slot4 Slot5 Mirror Mirror Mirror The pairs of mirror disks as shown above can...

Page 63: ...f the other disks Disk No Target ID Disk 0 0 Disk 1 1 Disk 2 2 Disk 3 3 Disk 4 4 Disk 5 5 When disk numbers and target IDs are matched as shown above define hard disks 0 and 3 hard disks 1 and 4 and h...

Page 64: ...Click Start Administrative Tools then Computer Management The Computer Management dialog box will appear 2 Click Disk Management under Storage in the console tree The Disk Management window will appea...

Page 65: ...me of the dynamic disk to mirror and click Add Mirror 6 On the Add Mirror dialog box select the disk to mirror and click Add Mirror IMPORTANT Clicking Add Mirror displays the Logical Disk Manager dial...

Page 66: ...NovaScale R620 User Guide The volume status changes to Resynching 7 The mirror configuration is completed if the volume status changes from Resyching to Healthy 3 7...

Page 67: ...Disk mirroring is completed properly if the volume layout is Mirror and the status is Healthy on the Disk Management window z Is the mirror configured on the disks of the proper position On the Disk M...

Page 68: ...r on C drive are discribed here 1 Click Start Administrative Tools Computer Management The Computer Management window will appear 2 Right click the volume of the dynamic disk whose mirror is to be bro...

Page 69: ...mirror is broken and the volumes will be converted to simple volumes In the figure on the right the status of the volumes are as follows System Volume Volume OEM C Status Healthy System Broken Volume...

Page 70: ...disk on another system it becomes impossible to boot from the disk 1 Insert the disk to import 2 Foreign Dynamic Disk is displayed on Disk Management In the figure on the right Disk 2 and Disk 3 are...

Page 71: ...NovaScale R620 User Guide 5 In the Foreign Disk Volumes dialog box check the volumes to import and click OK 6 The disk import is completed if the disk status changes from Foreign to Online 3 12...

Page 72: ...ume a mirror volume is extended in the following order Remove Mirror Extend Volume Add Mirror 1 Remove the mirror of the volume you want to extend and make it a simple volume In the case below the mir...

Page 73: ...lect Disks dialog box enter the amount of space to extend and click Next In this case 1500 MB is added 5 Check the settings on the Completing the Extend Volume Wizard dialog box and click Finish 6 The...

Page 74: ...NovaScale R620 User Guide 7 Configure the mirror of the extended volume 3 15...

Page 75: ...to Computer Management Disk Management Execute Remove Mirror for all data volumes stored in the disks that you replace by following the procedure on page 3 17 b Go to Computer Management Device Mange...

Page 76: ...te Volume B If a mirror volume is recognized as Failed Redundancy delete the mirror volume on the disk device that you have deleted by selecting Remove Mirror before selecting the disk device to delet...

Page 77: ...mirrored disks in which Drives E and F are included is broken Some disks are indicated as Unknown disk However they may be indicated differently depending on the error type Even in such cases failed d...

Page 78: ...NovaScale R620 User Guide 6 Right click a disk with x and select Remove Disk 7 Similarly delete the other Missing disk 3 19...

Page 79: ...new disks will appear on Disk Management If any uninitialized disk is inserted right click the disk and initialize it 9 Select and right click a disk and then select Convert to Dynamic Disk IMPORTANT...

Page 80: ...rd disks are numbered from 0 at the OS start up according to the position they are inserted When you increase a hard disk while the system is running it will be given a number that is not used for any...

Page 81: ...4 and select Add Mirror 12 When the Add mirror dialog box appears select Disk 1 and then click Add Mirror 13 Similarly make settings of Disk 2 and Disk 5 Upon completion of synchronous processing reco...

Page 82: ...re to replace from the management target of Windows and then perform the operations described on the previous pages 1 Run Remove Mirror to make the disk to be replaced in the Unallocated status 2 From...

Page 83: ...with the same target ID makes the LED light green again If the Remove Disk is performed at the same time than a disk access the disk is recognized as an error and the LED of the disk may light amber...

Page 84: ...loppy disk drive drive letters may change from A to B by switching CPU IO modules When switching CPU IO modules an unallocated drive letter is automatically reallocated to the CD ROM drive in the orde...

Page 85: ...r Fault Tolerance AFT Adapter Fault Tolerance AFT is a feature that places more than one LAN controller on the same LAN same segment and automatically switches the process of the primary controller to...

Page 86: ...ual configuration be sure to use at least one adapter of CPU IO module 0 and of 1 individually Example Configure the dual network which enhances the service life by using all adapters module 1 CPU IO...

Page 87: ...guration on NovaScale ft Server series IMPORTANT Log on as Administrator or a member of the group Administrators 1 Start Device Manager 2 Select a target Network Adapter Right click on it and select P...

Page 88: ...4 Enter the team name and click Next 5 Select the adapters to include in the team and click Next 6 Select Adapter Fault Tolerance or Adaptive Load Balancing as a team mode Usually select Adapter Fault...

Page 89: ...ick Finish 8 Start Command prompt to check the physical MAC address set on ipconfig all 9 Select the Team Adapter you have set Right click on it and select Properties from the menu displayed to show t...

Page 90: ...10 Select the Advanced tab on the properties dialog box Select Locally Administered Address from the Settings list box and then enter the MAC address of a Team Adapter which you have checked in the Va...

Page 91: ...evice Manager 2 Select the Team Adapter of which you want to remove dual LAN Right click on it and then select Properties from the menu displayed to show the properties dialog box 3 Select the Setting...

Page 92: ...first followed by the CPU module 2 Stop the operation of a CPU module to be removed using the Server Maintenance Utility Select Start All Programs NEC ESMPRO Agent Server Maintenance Utility to start...

Page 93: ...ver Maintenance Utility click Up of Bring Up Bring Down to the IO module which was stopped in the step 3 and the IO module will be started Once the IO module is started the IO module diagnosis and the...

Page 94: ...e NovaScale ft Server series operation Do not stop these services When minimizing the number of operating service programs temporarily is required for system disk backup using backup software etc the...

Page 95: ...e is registered in the startup folder of the user and files are checked when logging on When an invalid update is detected the check result is displayed on the GeminiEngine Control Software File Check...

Page 96: ...GeminiEngine Control Software files have been illegally updated in the system HASSETUP Version n nn nn ILLEGAL FILE COUNT n aaaaaaaa aaa YYYY MM DD HH DD MM VER bbbbbbbb cccccccc Description of value...

Page 97: ...alog When the file check result is normal this dialog box is not displayed Example of dialog On the dialog box select a file and click the Description button to display detail information If the updat...

Page 98: ...corrupted Even if this message is displayed and the server becomes unable to access the floppy disk the processing can be completed by accessing the floppy disk again If you need to change the color q...

Page 99: ...are icon again and select Safely remove AMD PCI to USB Open Host Controller By doing this the removed device is recognized again 2 About compressing a system drive Do not compress the root directory a...

Page 100: ...pter describes Basic Input Output System BIOS configuration When you install the NovaScale fault tolerant server for the first time or install remove optional devices thoroughly read this chapter for...

Page 101: ...ORTANT The SETUP utility is intended for system Administrator use only The SETUP utility allows you to set a password The server is provided with two levels of password Supervisor and User With the Su...

Page 102: ...OST terminates Press F1 to resume F2 to SETUP Press F2 to start the SETUP utility and display its Main menu If you have previously set a password with the SETUP utility the password entry screen appea...

Page 103: ...eter of the selected item to next value Enter Displays a submenu or chooses the selected parameter Esc Displays the previous screen F1 Press F1 when you need help on SETUP operations The help screen f...

Page 104: ...Server AC LINK Power On To keep the server off powered even when power is supplied from the UPS if the POWER switch was used to power off Select Server AC LINK Last State To keep the server off powere...

Page 105: ...press Esc while our logo is on the screen to display POST check results To control from the HW console Remote operation via LAN Select Server Console Redirection and make necessary settings Memory To...

Page 106: ...Option Parameter Description System Time HH MM SS Specify the system time System Date MM DD YYYY Specify the system date factory set IMPORTANT Check and adjust the system clock before operation in the...

Page 107: ...ogy the ID of a physical processor but not logical processor appears here Processor 1 L2 Cache Displays the cache size of the L2 of the processor 1 Processor 2 CPUID CPUID Not Installed When the proce...

Page 108: ...our Setting Boot time Diagnostic Screen Disabled Enabled Specify whether to display the Power On Self Test POST screen at start up If Disabled is selected our logo appears while POST is in progress To...

Page 109: ...ns Option Parameter Description Memory Size Displays the memory size DIMM Group 1 Status Normal Not Installed Displays the memory status DIMM Group 2 Status Normal Not Installed Displays the memory st...

Page 110: ...nd press Enter its submenu appears Refer to the table below for information on options Option Parameter Description PCI Slot 1 Option ROM Enabled Disabled PCI Slot 2 Option ROM Enabled Disabled PCI Sl...

Page 111: ...information on options Option Parameter Description SCSI Controller Enabled Disabled If Disabled is selected chip stays in the reset status In this status the SCSI Controller is totally disabled and...

Page 112: ...information on options Option Parameter Description LAN Controller Enabled Disabled If Disabled is selected chip stays in the reset status In this status the LAN Controller is totally disabled and no...

Page 113: ...ions Option Parameter Description Wake on LAN Disabled Enabled Select whether or not to enable the remote power on function via the LAN connector on motherboard Wake On PME Disabled Enabled Select whe...

Page 114: ...mbols from the keyboard IMPORTANT User password setup is not available before Supervisor password setup Do not set any password before installing the OS If you forget your password contact you sales a...

Page 115: ...Enabled Specify whether to request a password entry at boot up User password setup is required beforehand Switch Inhibit Disabled Enabled Enable or disable the POWER switch on the server If you select...

Page 116: ...f Last State Power On Specify the AC LINK feature by selecting the status of the power supply unit of the server when the AC power supply restarts See the table on the next page for details Power ON D...

Page 117: ...ssis Part Number Displays the chassis information Chassis Serial Number Displays the chassis information BMC Device ID Displays the BMC information BMC Device Revision Displays the BMC information BMC...

Page 118: ...abled Enabled Enable or disable Console Redirection By enabling this option you can remotely control behaviour during POST Baud Rate 9600 19 2K 38 4K 57 6K 115 2K Select a port rate used for the inter...

Page 119: ...the following screen See the table below for setup options on the screen Option Parameter Description Clear Online Event Logs Press Enter To clear event logs of the working module press the Enter key...

Page 120: ...n OS with no ESMPRO Agent installed disable this option If you use Disaster Recovery Option for ARCServe select Disabled Option ROM Scan Monitoring Disabled Enabled Select whether or not to enable the...

Page 121: ...ce according to the order specified in this menu and use the software to boot the system if found You can change the boot device order using or and or Move the cursor to select the device by or and th...

Page 122: ...NovaScale R620 User Guide Exit Move the cursor onto Exit to display the Exit menu 4 23...

Page 123: ...thout saving the changes you have made If you select Yes in the dialogue box you can exit SETUP with the changes you have made saved in CMOS The server reboots automatically Load Setup Defaults Select...

Page 124: ...to save changes you have made in CMOS non volatile memory without exiting SETUP When you select the Save Changes you will see the dialogue box as shown on the right If you select Yes in the dialogue...

Page 125: ...CSI controller settings as many as the number of added SCSI controller boards in addition to the configuration for the built in SCSI controller The utility used for changing settings may be different...

Page 126: ...not to save the changes is displayed Select Yes save the changes or No discard the changes Configure View SCSI Controller Settings When you select Configure View Host Adapter Settings in the Options...

Page 127: ...e Options menu After a while the screen showing SCSI IDs and matching devices appears For more information see SCSI Disk Utilities described later The following table provides information on options a...

Page 128: ...Int 13 Transfer for DOS Drivers 1 Gbyte Enabled Disabled Set Enabled Post Display Mode Verbose Silent Diagnostic Do not change the settings unless it is necessary SCSI Controller Int 13 Support Enabl...

Page 129: ...nel to be configured the screen for scanning SCSI IDs is displayed After the scanning the screen showing SCSI IDs and corresponding devices appears When you select a device on this screen and press th...

Page 130: ...n the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the server for over four seconds The power is forcibly turned off To turn on th...

Page 131: ...data restores the factory settings To clear the password or CMOS data power off the server To clear the password or the CMOS data use configuration jumper pins jumper switches located inside of the s...

Page 132: ...of CPU IO 0 Remove the clips from the jumper pins 11 12 and place them on the jumper pins 1 2 on the CPU IO Module 1 4 Mount only the CPU IO Module 0 to the NovaScale ft Server series see Installing C...

Page 133: ...apter 8 install the CPU IO module 0 on the server 10 Reconnect the power cord of the CPU IO module 0 and press the POWER switch to power on 11 After the start up press the F2 key during POST to start...

Page 134: ...om the outlet Example Phoenix ServerBIOS 3 Release 6 0 Copyright 1985 2003 Phoenix Technologies Ltd All Rights Reserved GPJ1 HA XXXX X XXXXXXXXXX IGPJ BIOS Release X X Build Time XX XX XX XX XX XX 2x...

Page 135: ...to Installing CPU IO Module in chapter 8 5 Connect the power cords of CPU IO modules and wait for 30 seconds Then disconnect the power cords of both CPU IO modules from outlet again 6 Remove your tar...

Page 136: ...unctions XXXXXXXXXXXX is the MAC address assigned to each management card The MAC address can be found on the label attached to the rear or the card or Server System Management Sub menu Selections Pri...

Page 137: ...ke initial settings Either wait for a while after the above message is shown or press the F1 key to precede POST Start up the EXPRESSBUILDER CD ROM and select initialize Remote Management Card from th...

Page 138: ...s Server 2003 clear the Enhance pointer precision check box in the Motion box of the Pointer Option tab which is in the Mouse Properties as shown below If you cannot move the mouse cursor to the right...

Page 139: ...menu z When the OS of the management PC is Linux The installer of JRE Linux is stored at the following directory of NEC EXPRESSBUILDER CD ROM dianascope jre_x To install JRE log in as a root user or...

Page 140: ...ink to Java Plug in at the plugins directory of Mozilla If you want to install the latest Java Runtime download it from the following site If you use DianaScope on the same management PC use Java2 Run...

Page 141: ...rver IP Pas Hos Address 192 168 1 1 User Name administrator sword None t Name ARMCXXXXXXXXXXXX Default host When connecting to network which does not support DHCP protocol 1 The default IP address of...

Page 142: ...OM Load the EXPRESSBUILDER CD ROM on the server and from the main menu select Tools System Management Set FT Remote Management Card LAN1 LAN2 Select Disable on Remote Management Console and register t...

Page 143: ...d Default user name administrator Default password None enter no data IMPORTANT By default no password is set Set your password immediately after login For security it is recommended to change the def...

Page 144: ...Yes you do not see this message again because the data will be stored on the management PC Logout Click the File menu and select Exit to logout When you log out the main window closes and you will re...

Page 145: ...ows including the KVM console window 3 Main frame A window is shown here 4 Click this to show the Help menu Click Help to see the version information of this applet Control panel The control panel all...

Page 146: ...EL 16 Opens the window showing the sensor device information SDR 17 Opens the window showing the information on parts to be replaced for maintenance FRU 18 Displays the slot position information modul...

Page 147: ...emote KVM console login with the settings where no proxy is used Starting up the remote KVM console window Click the start up icon on the remote KVM console on the control panel to display the KVM con...

Page 148: ...rmation including resolution 12 Remote KVM console screen on which the server screen is shown IMPORTANT When you operate Shift Caps Lock or Num Lock on the remote KVM console window such action may no...

Page 149: ...d zoom out of the view Click the icon to zoom in the view Click the icon to zoom out the view Click the icon to display the screen in the same size as the device Click the window resize icon to adjust...

Page 150: ...l panel SEL information is collected from the BMC and shown on the system event log SEL window as shown below The upper pane shows a list of system event logs while the lower pane shows details of the...

Page 151: ...el the SDR information is collected from the BMC and shown on the sensor device information SDR window as shown below The upper pane shows a list while the lower pane shows details of the entry select...

Page 152: ...ion on parts to be replaced for maintenance FRU on the control panel FRU information is collected from the BMC and shown on the window for parts to be replaced for maintenance FRU as shown below The u...

Page 153: ...w appears as shown below c d e f g h i 1 Reads the BMC configuration file 2 Saves the BMC configuration file 3 Edits the BMC configuration 4 Reloads the BMC configuration 5 Sets the data loaded from t...

Page 154: ...nt to modify or add and click the icon for editing the following window for editing a user account appears c d e 1 Enter the user name 2 Enter the password 3 You can specify whether or not to enable t...

Page 155: ...client Not determined TCP BMC 80 2 WEB client SSL Not determined TCP BMC 443 3 1 Can be modified by selecting BMC Settings Alert Mail E Mail Alert Settings SMTP SMTP Port Number 2 Can be modified by...

Page 156: ...s are completed by clicking OK Close the window once and then login again by entering the newly set IP address or host name in the browser The login page remaining on the browser is the page you acces...

Page 157: ...er or not to automatically acquire the IP address of the DNS server by DHCP 2 If you have selected not to automatically acquire the IP address by DCHP make settings here If the address is acquired aut...

Page 158: ...ame to be easily guessed from the server s host name on the OS i e in Windows the computer name For example you may set the BMC host name as sapphire_bmc if the server s host name on the OS is sapphir...

Page 159: ...rall information of the web server settings IMPORTANT When you change the HTTP port number settings of SSL enable disable or SSL port number the current connection will be temporarily disconnected Clo...

Page 160: ...again if you have failed to login 5 Specify the number of login retries If the number of retries exceeds the number specified here during the period specified in 4 login retries will be rejected for t...

Page 161: ...tings for BMC When you click Alert Mail on the left pane of the BMC configuration window the right pane shows the summary of the alert mail settings When you click the icon for editing the window for...

Page 162: ...d a test mail IMPORTANT Perform the mail test after you have completely configured E Mail Alert Settings described in the following pages Making entries in the editing window does not complete setting...

Page 163: ...bject to be given to alert mail 4 Select whether or not to enable the body messages for all alert mail which is configured in the next step 5 Enter the body message to be used in all alert mail If you...

Page 164: ...ecify the number to be made if sending a mail has failed 4 Specify the time period in seconds to wait for next retry If you click Default the default values for SMTP port number number of retries and...

Page 165: ...tion Product name code number of the server IP Address IP address of the BMC Event Time Time that the event occurred SEL Dump Data Data representing system event logs SEL in the hexadecimal format BMC...

Page 166: ...p the firmware update window When you click the icon to start up firmware update on the control panel each pieces of revision information is loaded from the BMC to display the following firmware updat...

Page 167: ...ns Wait for file loading to complete TIPS You can update in a batch If there are more than one update targets all the information of the update targets must be loaded You can select more than one file...

Page 168: ...ecting what to be upgraded Select check boxes of update targets CHECK Only those selected here will be written in Items with no check box selected will not be written in even if files have been loaded...

Page 169: ...Status column displays the result for each target OK OK CHECK To apply updates for targets other than applet reboot the server or power off and then on the server When you rebooted or power on the ser...

Page 170: ...environment You cannot use Remote KVM Console for connections via proxy 3 Unable to reach the target host Check the network environment You cannot use Remote KVM Console for connections via proxy 4 Fa...

Page 171: ...t a problem Click OK and close the message box 5 UDP packet transmission failed Check the network environment and server If you do not find any problem contact your service representative 6 Remote KVM...

Page 172: ...s again 11 Invalid HTTP port number You can only use numeric values 12 Invalid SSL port number You can only use numeric values 13 HTTP SSL should not be the same The same port number cannot be specifi...

Page 173: ...because a failure may have occurred in BMC 9 Unsupported format version Some update files may be corrupted Obtain update files again 10 Failed to load the update image file Some update files may be co...

Page 174: ...resentative because a failure may have occurred in BMC 30 Failed to acquire lines Some update files may be corrupted Obtain update files again 31 Invalid line length Some update files may be corrupted...

Page 175: ...Chapter 5 Installing and Using Utilities This section describes how to use the EXPRESSBUILDER CD ROM that comes with your server and to install the utilities stored on the EXPRESSBUILDER...

Page 176: ...rt the NovaScale ft Server series from the system in the EXPRESSBUILDER When the NovaScale ft Server series is started by using this procedure the EXPRESSBUILDER top menu shown on the right appears Se...

Page 177: ...SSBUILDER After the EXPRESSBUILDER is started the EXPRESSBUILDER top menu shown below appears B C D A A Express Setup Performs various automatic setup operations including settings of internal paramet...

Page 178: ...sed with a partition different from that at purchase or if OS is reinstalled This feature carries out the complicated setup IMPORTANT To install Windows Server 2003 R2 Enterprise Edition in your serve...

Page 179: ...be created If you write down the titles displayed on the screen onto the floppy disk labels they can be easily managed later The customer should prepare the floppy disks for creating the support disks...

Page 180: ...ft Remote Management Card parameters for remote control and alert IMPORTANT This menu appears when optional ft Remote Management Cards are installed Help Displays descriptions on features of the EXPRE...

Page 181: ...ST exe From the Master Control Menu you can install various software which runs on Windows or view online documents TIPS Some online documents are provided in the PDF format Acrobat Reader of Adobe Sy...

Page 182: ...to setup the servers from EXPRESSBUILDER NOTE You can install Windows Server 2003 without Configuration Diskette Also you can modify newly create Configuration Diskette during the setup with EXPRESSB...

Page 183: ...lick OK The dialog boxes to specify setup information will be displayed in order such as Basic Information dialog box 7 Follow the message to specify each item on the dialog box and click Next NOTE If...

Page 184: ...8 Verify that the Configuration Diskette check box is checked and input file name for the Setup File in File Name 9 Insert the floppy disk formatted by 1 44 MB into the floppy disk drive and click OK...

Page 185: ...jobs In particular if the system becomes large or remote servers are used required jobs increase further The reduction of the load of the server management brings the decrease in costs and thus custo...

Page 186: ...se in chassis Fan Fan failure decrease in the number of revolutions Storage File system usage rate LAN Line fault threshold over Send retry or send abort threshold over Prevention of Server Fault ESMP...

Page 187: ...oltage O Monitors the voltage inside of chassis Power Supply O Monitors the power unit Door x Monitors Chassis Intrusion chassis cover open and close of a door Software O Refers to the information of...

Page 188: ...eries management task ESMPRO function or tool on managed server ESMPRO function or tool on management manager Monitoring of major component states ESMPRO Manager data viewer Diagnostics and start stop...

Page 189: ...esigned in the Explorer format to indicate the components in a server hierarchically for effective server management ESMPRO Manager manages servers by using the following three types of GUIs Operation...

Page 190: ...tion it changes the status colour of the failed server component This enables you to identify the failed portion Alert Viewer The Alert Viewer manages fault reports sent from servers together A fault...

Page 191: ...dule 0 SCSI bus 1 of SCSI adapter 1 on PCI module 0 SCSI bus 2 of SCSI adapter 1 on PCI module 0 Ethernet adapter on PCI module 0 0 10 0 10 1 0 10 2 0 10 3 0 10 4 0 10 100 0 10 101 0 10 102 0 10 103 0...

Page 192: ...04 1 0 10 105 CPU module 1 DIMM slot A1 on CPU module 1 DIMM slot B1 on CPU module 1 DIMM slot A2 on CPU module 1 DIMM slot B2 on CPU module 1 DIMM slot A3 on CPU module 1 DIMM slot B3 on CPU module 1...

Page 193: ...The figure below shows the actual locations of the device names displayed on the ESMPRO screen CPU IO module 1 SCSI enclosure SCSI slots 0 through 5 from bottom to top CPU IO module 0 Front view of t...

Page 194: ...CPU and PCI IO Modules If you dynamically change the configuration of the CPU or PCI module IO module in the relevant system during review of the server information by using the data viewer the messa...

Page 195: ...NMP service s security function are not made or default settings of authority are different To enable the remote shutdown and threshold change functions via ESMPRO Manager make settings of community a...

Page 196: ...e information from the OS due to a temporary resource shortage or high load ratio on the system it will record the following event log However there is no real problem on operation In the description...

Page 197: ...tus as shown below You can check the status of each module from the data viewer of ESMPRO Manager or Server Maintenance Utility Status Actions Duplex Stop the failed CPU PCI module CPU IO module Simpl...

Page 198: ...p state system standby or system halt state While ESMPRO Manager monitors server shutdown the relevant ESMPRO Agent machine may be entered into the sleep state If so the report server access disabled...

Page 199: ...ting the Server for the First Time After installing the server and when it is started for the first time or when it is started for the first time after the system is reset up an event that SCSI relate...

Page 200: ...e status becomes Empty If the PCI module status is Empty make sure that the LAN and FC cables are connected to and LANs are teamed Indication of the mirror status If the pair of the disks that make up...

Page 201: ...ormat the data viewer indicates their states on the right side of the screen You can manage the status on a Web browser using Web component functions of ESMPRO Manager For details see Help on Web Comp...

Page 202: ...t tree You can see the following information on the modules and the components on the CPU modules in the CPU Module tree General Allows the configuration and other information on the CPU modules to be...

Page 203: ...aintenance of the Server described later for the update of BIOS of the CPU modules The detailed device identification information can be checked by selecting ESMPROMIB tree Hardware tree Field Replace...

Page 204: ...les and the components on the IO modules of the PCI Module tree This section describes the general information screens of the IO modules The components on the IO modules are described later General Al...

Page 205: ...CI slot to be seen PCI slot of the ft tree You can see the following information on the PCI slot and the devices on the PCI slot in the PCI slot tree General Allows the PCI slot configuration informat...

Page 206: ...a device on the PCI slot to be viewed Monitoring BMC on IO Module To monitor the base management controller BMC controller for system management on the IO modules see the BMC tree To see the informati...

Page 207: ...on and other information of the SCSI enclosure to be viewed IMPORTANT You need to be aware that PCI modules SCSI adapters SCSI buses and modules under the SCSI enclosure have impact on each other For...

Page 208: ...the mirror disk components see the Mirror tree To view information on Mirror tree select Mirror under ft tree You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into...

Page 209: ...ks 1 Confirmation of hard disk failure If ESMPRO Agent detects some problem with a hard disk it will report an alert of the problem to ESMPRO Manager Check the alert viewer in the manager regularly Ex...

Page 210: ...T The mirroring redundancy status will change depending on the status of the two hard disks that make up a mirror as follows Status of hard disk 1 Status of hard disk 2 Status of mirror volume Duplex...

Page 211: ...Mirror Mirror Mirror Boot volume Volume A Volume B Volume C Volume D 3 Recovery from a hard disk failure If a hard disk breaks the broken disk must be replaced immediately This section describes alert...

Page 212: ...slot changes the status to Warning SCSI Slot General IMPORTANT The status colour of the SCSI slot differs depending on the connection of mirrored hard disks If one of the mirrored disks was removed Wa...

Page 213: ...ed and the SCSI slot status becomes Online Details of alert report TIPS The device ID for example 41 1 on the Details window of alert indicates the location of the removed hard disk drive The state co...

Page 214: ...e Tree view Information display view Items indicating the information and configuration of the entire system and the components of the device of each module Components of physical modules are displaye...

Page 215: ...OS installed on the server OS Version Version of the OS installed on the server Name Host name of the server Product Information contains the following information Item Description Manufacturer Manufa...

Page 216: ...and when the server is running in the simplex mode with one module if the other module is inserted to the chassis it will be automatically started and modules will become duplex The module POWER switc...

Page 217: ...ore the CPU module Down Stops the CPU module Firmware Updates the firmware System BIOS Jump Switch Switches the board Start the IO module and the CPU module of the sopped module respectively and make...

Page 218: ...umber Test number from the diagnostics result The following buttons are displayed for PCI Module Item Description Clear Clears the MTBF information of the PCI module Up Starts the PCI module The CPU m...

Page 219: ...n Status Status of the Ethernet board BMC The following information is displayed for Firmware Item Description Active Current status of the firmware IPMI Version IPMI version Firmware Revision Firmwar...

Page 220: ...ine BIOS image to offline Select this radio button to copy online BIOS image to offline Specify the file path to update Select this radio button to specify the file path to update Type the location of...

Page 221: ...erver Maintenance Utility Displays the version of this application Tool bar There are the following buttons Item Description Help The mouse cursor is displayed with Clicking something on the screen wi...

Page 222: ...mation display view When the mouse cursor is on a menu item the help information of that menu item is displayed F6 key Switches the focus between the tree view and the information display view Tree vi...

Page 223: ...Component R L R L R L R L R L CPU module IO module PCI slot Ethernet board SCSI adapter SCSI enclosure SCSI electronics SCSI slot R Remote Executable from remote management PC by using ESMPRO Manager...

Page 224: ...Utility Supported Not supported The table below shows the support of the whole system setup functions Quick dump Auto firmware update Auto module start Component R L R L R L Whole system R Remote Exe...

Page 225: ...ed forcibly due to replacement or malfunction of module Executable in the following module state this can be viewed on Server Maintenance Utility screen Duplex IO Module Same as above Same as above Sa...

Page 226: ...arted after the diagnostics Stop Perform the procedure below before replacing a component 1 Select the target component in the ft tree 2 Check the current state with the State display on the target co...

Page 227: ...arting a stopped IO module diagnostics of the CPU IO modules are automatically performed The IO module is started after the diagnostics Stop Stop before replacing components 1 Select the target compon...

Page 228: ...nager use the Maintenance tree of the component of the ft tree of the data viewer Open the tree of the component whose MTBF information is to be cleared and select the Maintenance tree To clear the MT...

Page 229: ...screen The result of the MTBF clearing operation is reported by the server as an alert CHECK At this point the State display on the target component screen is not changed If the MTBF clear is execute...

Page 230: ...ed by the LEDs on the target component The result of the MTBF clearing operation is registered in the event log CHECK At this point the State display on the target component screen is not changed If t...

Page 231: ...of the following module states this can be viewed on manager screen Removed Broken Shot Firmware Update Complete To diagnose the module under operation bring down the module before the diagnostics Whe...

Page 232: ...onfirmed by Result of the diagnostics on the target component screen The result of the diagnostics is reported by the server as an alert The result of diagnostics executed last is displayed in the Dia...

Page 233: ...cs button in the Diagnostics Information on the target module The diagnostics result can be confirmed by re obtaining the status of the target module The result of the diagnostics is registered in the...

Page 234: ...n the firmware update screen specify the path to the firmware image file for update The table below shows the potential cases in which the firmware of a component is to be updated Firmware update Comp...

Page 235: ...o the input box and click the Execute button The server will update the firmware The update result can be confirmed by the state on the target component screen indication of Firmware update completed...

Page 236: ...you are updating may appear In such a case click Yes CHECK When stopping IO module check that the status of Ethernet is Duplex on ESMPRO Manager Do not stop the IO module especially when LAN is connec...

Page 237: ...d for the rest of the modules automatically In that case the BIOS update status dialog is displayed so check its information If the automatic update completes it is not required to take the following...

Page 238: ...dump can be collected only when the power is supplied with the module POWER LED illuminating and both CPU module and IO module are stopped Collecting dump under system operation Either of the CPU mod...

Page 239: ...te with the State display on the target component screen 3 Click the Dump button in the Maintenance screen for the target component A certain time is required for the dump saving The dump is stored as...

Page 240: ...arget CPU module with the LEDs 3 Select the dump acquisition method with Dump of the target CPU module and click the Harvest button A certain time is required for the dump acquisition The dump is stor...

Page 241: ...is not updated automatically The default value is Enable Auto module start If Enable is selected for this item modules will be put into the duplex mode automatically when mounting both modules and res...

Page 242: ...intenance Utility in the following procedure The system cannot be configured using the ESMPRO Manager 1 Select System Configuration 2 Select radio buttons to change the settings in System Configuratio...

Page 243: ...MC firmware update screen specify the path of the image file of the firmware to be updated The table below shows the potential cases in which the BMC firmware is to be updated IMPORTANT Contact your m...

Page 244: ...ars 2 Enter the device name and click OK The Execution Check dialog box appears 3 Store the firmware in the directory specified by Location The storage area may be modified See Change of Update Data S...

Page 245: ...ears 2 Enter the device name and click OK The Execution Check dialog box appears 3 Store the firmware in the directory shown in Location The storage area may be changed See Change of Update Data Stora...

Page 246: ...re update by using the Server Maintenance Utility as described below 1 From the menu bar click Tool point to BMC FW and select Properties The BMC FW Update Service Properties dialog box appears 2 Ente...

Page 247: ...re network band width since each state change will be notified to ESMPRO Manager as some kind of alert Setting 1 Select All Programs Esmpro from the start menu and click Manager Settings Manager Setti...

Page 248: ...rs ft Remote Management Card comes with one license of DianaScope Notes The online document provides general description of overall severs to be remotely managed by DianaScope but this section contain...

Page 249: ...atus Becomes Non redundant GeminiEngine Monitor Tool displays the following dialog box when the system status becomes non redundant Buttons Buzzer Stop Stops the buzzer beeps for a certain interval an...

Page 250: ...the Start menu select All Programs GeminiEngine Monitor Tool and then Configuration If you start the configuration function the following GeminiEngine Monitor Tool Configuration window is displayed Fi...

Page 251: ...When the dialog box on page 5 75 is still displayed after the FT STATUS LED lights green press the Alt F4 keys together to close it The firmware update status dialog is temporarily closed by the chang...

Page 252: ...Chapter 6 Maintenance This chapter describes the daily maintenance of NovaScale ft Server series and precautions when relocating or storing the server...

Page 253: ...ovaScale ft Server series on hard disks installed in 3 5 inch hard disk drive bay or on LCD display when the server is powered on or powered off by the shut down operation The functions and indication...

Page 254: ...do not use volatile solvents such as thinner or benzene to clean the server The power receptacle the cables the connectors on the rear panel of server and the inside of the server must be kept dry Do...

Page 255: ...nect the mouse from the USB hub of the keyboard while the server remains powered on 2 Turn the mouse upside down and rotate the mouse ball cover counter clockwise to remove it Take out the ball from t...

Page 256: ...button on the front of the CD ROM drive The tray comes out 3 Hold the CD ROM lightly and take it out from the tray IMPORTANT Do not touch the signal side of the CD ROM with your hand 4 Wipe the tray w...

Page 257: ...e head may be a cause of unsuccessful backup and damage to tape cartridge Clean the tape head regularly using a cleaning tape For procedure and interval of cleaning as well as lifetime of a tape cartr...

Page 258: ...Diagnostics Follow the steps below to start the system diagnostics If the server is running shut it down and execute Step 1 through Step 12 1 Shutdown the OS and power off the server Then unplug the p...

Page 259: ...ecuted the diagnostics Move the cursor and press the Enter key on the cursor line to display the details of the test When an error is detected by the system diagnostics the relevant test result in the...

Page 260: ...es the output destination of a log Reboot Reboots the system 8 Select Reboot in the Enduser Menu above The server restarts and the system is started from the EXPRESSBUILDER 9 Exit the EXPRESSBUILDER a...

Page 261: ...the floppy disk drive and reboot the system The Off line Maintenance Utility program starts from the boot disk The Off line Maintenance Utility Bootable FD is created by selecting Tools Create Support...

Page 262: ...r keep it under storing environment conditions temperature 10 to 55 C humidity 20 to 80 non condensing 1 Take floppy disk and CD ROM out of the server if any 2 Power off the server 3 Unplug the power...

Page 263: ...Chapter 7 Troubleshooting If the product does not work properly see this chapter before deciding that it is a breakdown...

Page 264: ...g the system operation Especially take note on whether any alert is reported to ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Vie...

Page 265: ...ar panels of the NovaScale ft Server series and near the handles of hard disks inform the user of the various server statuses by the colours and the patterns of going on going off and flashing If trou...

Page 266: ...the CPU IO module 0213 Keyboard locked Unlock key switch Keyboard is locked Unlock the key switch 0230 System RAM Failed at offset DIMM is faulty Replace DIMM Replace the CPU IO module 0231 Shadow RA...

Page 267: ...CPU IO module or ft Remote Management Card option 0B82 BMC core Hardware failure 0B83 BMC IBF or OBF check failed RMC device is faulty Replace the CPU IO module or ft Remote Management Card option 0B8...

Page 268: ...SROM is faulty BMC is faulty 0BB1 SMBIOS SROM data checksum bad Data within SROM is faulty If turning AC power off and on does not help replace the CPU IO module 0BC0 POST detected start up failure o...

Page 269: ...n mismatched BMCFW revision does not match Update SDR PIA If updating it does not help replace the CPU IO module or ft Remote Management Card option 902D IPMB 1 SROM failure detected IPMB 1 SROM is fa...

Page 270: ...ce another CPU IO module or center plane 902B BIOS revision does not match This BIOS revision cannot support the duplex mode Update the BIOS revision 9031 Configuration of PCI riser is mismatch Check...

Page 271: ...failed to get the information from another CPU IO module When the system is running in the duplex mode it is no problem If the system cannot be running in the duplex mode due to continuous this error...

Page 272: ...memory manager 1 3 4 1 RAM address error 1 3 4 3 RAM low byte data error 1 4 1 1 RAM high byte data error Check the installation of DIMM board If the error persists contact your sales agent to replac...

Page 273: ...pear indicating that virtual memory is insufficient when you restart the system after a STOP or system error has occurred Ignore the message and start the system If an error such as a stop error of th...

Page 274: ...nagement tool such as ESMPRO Agent or ESMPRO Manager has been installed in the NovaScale ft Server series or management PC you can obtain the error information from the display unit of the server or m...

Page 275: ...s power See the manual that comes with the UPS for details Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the server Menu to check Server AC LINK Power...

Page 276: ...cted Also make sure that the cables are connected in the correct order Is that device compliant with NovaScale ft Server series Operation of the server with unauthorized devices is not guaranteed Is t...

Page 277: ...erver s operating specifications and does not pose any problem Fail to access read or write to the floppy disk Does the floppy disk drive contain a floppy disk Insert a floppy disk into the floppy dis...

Page 278: ...of the server Also make sure to use the LAN cable that conforms to the network interface standard Have the protocol and service already been configured Install the distinctive network driver for the s...

Page 279: ...following message will be recorded to the system event log and the CPU IO module may become disconnected In this case contact your sales agent because device replacement will be required Source HasCt...

Page 280: ...urred on the PCI Express PCI Express Type of Module Module Number Module Number 0 or 1 PCI Express Type 0 or 1 CPU IO module is not integrated When you attempt to integrate the CPU IO module that caus...

Page 281: ...ast Module Module Number Module Number 0 or 1 Source HasCtrl Type Warning Event ID 1405 Description The driver was not able to bind PCI Express 0 It has broken down in the past Module Module Number Mo...

Page 282: ...to a usable disk Note The data on disks are lost when initialized Make sure to back up the data before initializing disks A message Missing is displayed when the dynamic disk is broken or removed Del...

Page 283: ...tem which ESMPRO Agent is installed to and removal drives such as MO and DVD RAM are mounted on without closing Windows Explorer after displaying the contents of media and removing the media by the so...

Page 284: ...ce service by selecting Administrative Tools Services Command prompt cannot be display full screen In NovaScale ft Server series you cannot switch command prompt to full screen mode Also you cannot ex...

Page 285: ...all Master control menu is displayed by Autorun function Execute JRE installer in DianaScope install menu from Software Setup DianaScope Download the latest Java Runtime from http java sun com j2se Is...

Page 286: ...ianaScope save the setting to connect to DianaScope to a floppy disk before performing the operation BMC setting can be configured saved by system management function of DianaScope Agent or EXPRESSBUI...

Page 287: ...daptor that lack adapter Number of missed adaptors Check if all adapters exist and function properly Source iANSMiniport Type Warning Event ID 13 Description Physical Adaptor is invalid in the team So...

Page 288: ...the errors This error is logged about 5 times when the server shifts from the simplex mode to the duplex mode during maintenance operations Ignore these errors as well Source adpu320 Type Error Event...

Page 289: ...may be recorded during the system operation but there is no problem in continue operating the system However there might be a problem in OS or software environment if logs are recorded repeatedly Con...

Page 290: ...logs may be recorded during the system operation This is caused because there are internally two types of Empty status that shows that disks are not loaded For example if disks do not exist in Slot 1...

Page 291: ...f SCSI Adapter has changed from Duplex to Simplex Device Path ID of SCSI Adapter 0 10 104 or 1 11 104 Source ESM HAS Storage Service Type Warning Event ID 201 Description Status of the SCSI Bus ID Dev...

Page 292: ...e the appropriate corrective action according to the error codes listed in the table below Message Cause and Remedy This machine is not supported This EXPRESSBUILDER version is not designed for this s...

Page 293: ...urs or more Set the display unit to display 256 colours or more The master control menu fails to appear Is your system Windows NT 4 0 or later or Windows 95 or later The CD ROM Autorun feature is supp...

Page 294: ...his case rebooting is not necessary The details of a network adapter cannot be set Configuration Diskette Creator is unable to set the details of network adapters Start Windows 2003 and set the detail...

Page 295: ...user s guide Setup and add the value to Accepted community names in security properties sheet When the choice of Accepted community names is set other than READ CREATE or READ WRITE monitoring from ES...

Page 296: ...completed after mounting a hard disk drive In addition it may take several minutes for OS to recognize the change of disk status and or disk may need to be scanned again A status colour may turn to a...

Page 297: ...lerted You can set the time to the shutdown by selecting Base Setting Other on the setting tool of the alert function Alert Manager The initial value is 20 seconds When you set smaller value than this...

Page 298: ...m monitoring cannot be inherited on the system using EXPRESSCLUSTER When using ESMPRO Agent in the cluster environment configured by EXPRESSCLUSTER there is the following limitation If a failover occu...

Page 299: ...incorrect manner After switching on and off the power of the CPU PCI module CPU IO module the floppy disk drive name of I O Device on Data Viewer may be different from the name that is recognized by...

Page 300: ...indicates that a disk is not mounted For example when no disk is mounted in both Slot 1 and Slot 4 Empty is simply informational Slot 1 also indicates Empty when a disk on which no volume is created...

Page 301: ...occurred in the NovaScale ft Server series IMPORTANT If a STOP error or system error has occurred or the system has stalled restart the system and then start collecting event logs 1 Click Start Settin...

Page 302: ...the work 1 Click Start All Programs Accessories System Tools System Information 2 Select the Save from the File menu 3 Enter the name of the target file in the File name box 4 Click Save Collecting D...

Page 303: ...able the server to restart In such a case it is required to force the server to shut down This forced shutdown however is not available if Enabled is selected for Switch Inhibit on the Security menu o...

Page 304: ...e ESRAS Utility window appears 2 Select Most recent IPMI Data from the tree view to obtain the information of the local computer If the data is displayed that means the information is successfully obt...

Page 305: ...not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user Bull recommends you ask your sales agent to install or remov...

Page 306: ...ir or alter the server Do not look into the CD ROM drive Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use th...

Page 307: ...suitable workspace Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static mea...

Page 308: ...To remove the CPU or PCI module during the continuous operation disable the intended module place the module off line by using the Server Maintenance Utility of the ESMPRO Agent or the ESMPRO Manager...

Page 309: ...eps you should take are the same for other models You can install 25 4mm 1 inch high hard disk drives to six 3 5 inch hard disk drive bays on the server 3 5 imch hard disk drive bays have labels with...

Page 310: ...tall the hard disk Install a hard disk in an empty slot in the group starting from the lower slot In the order of slot 0 slot 3 slot 1 slot 4 slot 2 and slot 5 5 Hold the handle of the dummy tray to r...

Page 311: ...NovaScale R620 User Guide 10 Press the POWER switch to power on 11 Install the front bezel and lock it with the security key 12 Set the dual disk configuration see Chapter 3 8 7...

Page 312: ...Server 2003 The system turns off automatically 2 Disconnect all the power cords from the power outlet 3 Unlock the front bezel with the security key and detach it 4 Push the lever of the hard disk to...

Page 313: ...andle lights amber The DISK Access LED of the amber lit disk also lights amber 2 Remove the failed hard disk referring to Replacing Failed Hard Disk Drives in chapter 3 and Removing 3 5 inch Hard Disk...

Page 314: ...management software e g Server Maintenance Utility or ESMPRO Manager to identify the module to be removed so that the module is removed when it is stopped without fail Then remove the relevant module...

Page 315: ...d confirm that the status of the CPU IO module and the IO module are Removed 2 If the module POWER LED of the module to be removed is illuminated press the module POWER switch to power off the module...

Page 316: ...fully place the CPU IO module on a flat and sturdy table Avoid the dusty or humid place This allows you to access the devices in the CPU IO module For more information on how to handle these devices s...

Page 317: ...le as far as it goes Handle 3 Put the handle back in the position where it was The installed CPU IO module will start automatically IMPORTANT Connect the cables that you disconnected before removing t...

Page 318: ...e on the next page IMPORTANT The DIMM is extremely sensitive to static electricity Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the D...

Page 319: ...en a DIMM is added to one group another identical DIMM should be installed to the socket with the same number in another group This rule is applied to the case of removal The linked DIMMs should be of...

Page 320: ...Keep the removed DIMM connector cover 7 Insert a DIMM into the DIMM socket vertically TIPS Pay attention to the orientation of the DIMM The terminal of the DIMM has a cut out to prevent misinsertion...

Page 321: ...total memory capacity exceeds 2 GB after additional memory has been installed in the system with complete memory dump enabled If the setting is not changed incorrect dump files may be collected 1 Go...

Page 322: ...from the outlets 3 Remove the CPU IO module referring to page 8 11 4 Open the lever on both ends of the target DIMM socket to unlock the DIMM Then remove the DIMM 5 Mount the CPU IO module referring...

Page 323: ...ailed DIMM 1 Identify the failed DIMM using the Data Viewer of ESMPRO Manager 2 Remove the CPU IO module referring to page 8 11 3 Replace the DIMM 4 Install the CPU IO module referring to page 8 13 5...

Page 324: ...ard parts with a bare hand or place the CPU directly on the desk For more information on static electricity see ANTI STATIC MEASURES Do not use the system before checking to see it works correctly Mak...

Page 325: ...he cable and then remove the cooling fan unit Cooling fan unit 5 Check to be sure of the location of the CPU socket 6 Detach the socket cover on the CPU socket IMPORTANT Keep the socket cover 7 Lift t...

Page 326: ...ightly 13 Check that the heat sink mounted on the CPU is level with the motherboard IMPORTANT If the heat sink is leaning remove it and then mount it again The following are possible causes The CPU ha...

Page 327: ...displays no error message If an error message is displayed write it down and check it in the error message list on page 7 4 Removing CPU Model with Air cooling Kit Removal of a CPU model with air coo...

Page 328: ...he power cords 3 Remove the CPU IO module referring to page 8 11 4 Remove the two screws securing the cooling fan unit remove the cable and then remove the cooling fan unit Cooling fan unit 5 Check to...

Page 329: ...ck the pin marks of the CPU and the socket and insert the CPU correctly 10 After pressing the CPU softly against the socket return the socket holder back to its original place 11 Return the socket lev...

Page 330: ...oling fan unit with two screws IMPORTANT When mounting the water cooling fan unit avoid catching or damaging the tube of the water cooling kit 16 Install the CPU IO module referring to page 8 13 17 Co...

Page 331: ...to replace a failed CPU 1 Use Data Viewer of ESMPRO Manager to identify the failed CPU 2 Remove the CPU IO module referring to page 8 11 3 Replace the CPU 4 Install the CPU IO module referring to page...

Page 332: ...ss temporally stops when starting the server POST The server may be in such a state when our logo screen is displayed and the start up process is stopped Press ESC to delete the logo screen and check...

Page 333: ...talled to the CPU IO module as a standard with two screws PCI rear bracket 3 Remove the blank cover for LAN connector of ft Remote Management Card Grab the top and bottom of the blank cover to unlock...

Page 334: ...he card remove the card once and install it again Be careful since the card gets damaged if you press it too hard TIPS If PCI board is removed in the first step remount it referring to page 8 32 8 Ins...

Page 335: ...PCI 2 for R620 LR PCI 1 cannot be mounted on R620 LR Note the following to install or replace PCI board To make a dual PCI board configuration install the same type of board i e having the same specif...

Page 336: ...stall a PCI board and remove the connector cap IMPORTANT Carefully keep the removed connector cap 3 Remove the PCI bracket by loosening the screw and remove the slot cover of an expansion slot Bracket...

Page 337: ...the power by pressing the POWER switch of installed CPU IO module Removing PCI Board Removal of PCI board card follows the reverse procedure of the installation and installs the expansion slot cover R...

Page 338: ...other connector is used it may not be removed easily List of slots to install optional PCI boards Refer to List of option PCI boards and installable slots on page 8 31 Driver installation procedure TI...

Page 339: ...ocated at CD ROM_drive HAS W2K3 HASSETUP SCSI_folder If the pop up window for confirming to overwrite a file appears click Yes and continue the installation 3 After one minute remove the CD ROM and sh...

Page 340: ...all a Fibre Channel board set and then start the system 2 Start Device Manager from Start Program Administrative Tool Computer Management and check if Emulex LP1050 Fibre Channel Host Adapter appear u...

Page 341: ...rs as many as installed IMPORTANT Install Fibre Channel boards after completing the OS installation They are used in a pair or in a set of four Mount each controller on the slot of the same position o...

Page 342: ...6 The user area is reduced to a half of the physical capacity due to software mirroring Auxiliary input device CD ROM standard ATAPI interface 1 Load on tray type x24 speed 5 25 inch None File bay 3 5...

Page 343: ...300 GB 6 The user area is reduced to a half of the physical capacity due to software mirroring Auxiliary input device CD ROM standard ATAPI interface 1 Load on tray type x24 speed 5 25 inch None File...

Page 344: ...00 0000061F 00000A79 00000A79 00000CA2 00000CA5 00000CF8 00000CFF 0000FE00 0000FE20 DMA controller Programmable interruption controller Motherboard resource System timer Motherboard resource Motherboa...

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