NEC Bull NovaScale R620 Series, User Manual

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NovaScale R620 User Guide
Troubleshooting
Error Messages
When using the remote management, an error dialog box may appear on the management PC if some problem
occurs. Messages and actions for the errors are described below.
Fatal errors
No. Error message Action
1 Fatal error. JavaVM quits. Try logging in again.
If the same message continues to appear, contact your service
representative.
2 A fatal software error has
occurred. Try logging in again.
If the same message continues to appear, contact your service
representative.
Login error
No. Error message Action
1 Authentication error Check the user name and password, and then enter them again.
Access privilege error
No. Error message Action
1 Unauthorized operation. You
have no privilege to perform the
operation. Try performing the operation with administrator’s privileges. Consult your
administrator.
Network errors
No. Error message Action
1
The HTTP communication failed.
Check the network environment and try again. Contact your service
representative if the error persists. .
2
Could not resolve the IP address.
Check the network environment.
You cannot use Remote KVM Console for connections via proxy.
3
Unable to reach the target host.
Check the network environment.
You cannot use Remote KVM Console for connections via proxy.
4
Failed to download applet.
Check the network environment and try again.
Contact your service representative if the error persists.
5
The RMCP+ session is closed.
Check the network environment.
If there is no network problem, contact your service representative.
6 Failed to establish the RMCP+
session. Check the network environment.
If there is no network problem, contact your service representative.
7
The RMCP+ transmission failed.
Check the network environment.
If there is no network problem, contact your service representative.
8 The specified RMCP+ protocol
cannot be used. Check the network environment.
If there is no network problem, contact your service representative.
9 BMC resources to establish a new
RMCP+ session are insufficient.
Try again after a connection from other client is finished.
10 The RMCP+ session time-out
occurred. Check the network environment and server.
If you do not find any problem, contact your service representative.
11
The HTTP communication failed.
Check the network environment and try again. Contact your service
representative if the error persists. .
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