Advanced Configuration and Troubleshooting
260
Management Edition
a. On the Management Server, create a LOCAL SYSTEM DOS window
by using the AT command and find the
<domain>
UPGRADE.CFG
file.
b. If you can’t see the file, check the rights on the share, check that it is
a null session share, and check the rights on an NTFS partition if the
share points to one.
c. Run the viewer on the Managment Server.
The Update Manager will write some text to the viewer, giving the
win32 error code, for example,
[UM] Failed to open upgrade file at
<path to the file>, error code 5
.
6. Check whether another more recently installed anti-virus domain also
has the same name on your network:
a. Start the viewer.
b. Stop and restart the Update Manager service.
When the Update Manager starts, it will check for other more recent
Update Managers with the same domain name.
c. Watch the output.
Successful update later marked as incomplete due to inaccessible
mirror
If you’ve submitted an update that is first marked as successful and then later
as incomplete when you view batch updates, it means that the Update
Manager cannot see the mirror that the update is using. The Update Manager
must see the mirror that you are updating from so that it can mark an update
as complete when the Update Agent writes the results of the update back to
the mirror. You can find which mirror is involved for that particular update by
looking in the Config File column when viewing batch updates.
Follow these steps to resolve an incomplete update:
1. Verify the following:
–
whether the mirror is on a NetWare server,
–
whether the client username for the mirror is a member of
NTGateway,
–
and whether you can see the mirror from a local system DOS box.
2. Run the viewer.
