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Inter-Tel

Attendant Console User Guide

SECTION CONTENTS

PAGE

Help Drop-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Tagging Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Putting Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Building a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   91
Connecting a Conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . .   92
Adding a Call to the Conference . . . . . . . . . . . . . . . . . . . . . . .   92

Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   93
Responding to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .   94
Removing a Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   95

Dialing a Feature Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Dialing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Programming Station Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Station Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
DND/Reminder Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Administrator Database Programming Planning Sheets . . . . . . . . . . 106

Summary of Contents for Attendant Console

Page 1: ...Attendant Console User Guide...

Page 2: ......

Page 3: ...s are subject to availability and cost Some features or applications may require addi tional hardware and or specific software For sales service or technical support contact your local authorized Inte...

Page 4: ......

Page 5: ...he Hang Up icon TO PLACE A CALL ON HOLD Press F10 OR select the Hold icon Press Answer to remove the call from Hold TO PLACE A CALL ON SYSTEM HOLD Select the Sys Hold icon TO TRANSFER A CALL Select th...

Page 6: ...e number of the messages from the messaging station NOTE If a station to station message is left more than once between the same two extension numbers the message count will only display 1 Highlight t...

Page 7: ...f you copy the wrong call into the Conference tag list remove it by high lighting it in the Conference Setup list and selecting Remove Call This does not affect the Call List only the Conference Setup...

Page 8: ...4 NOTES...

Page 9: ...e Attendant Console Software 8 Starting the Attendant Console Application 8 Logging On 8 Logging Off 9 Performing a System Refresh 10 Setting Attendant Console Properties 11 User Tab 11 Transfer Tab 1...

Page 10: ...ab 104 Administrator Database Programming Planning Sheets 106 TROUBLESHOOTING 109 Troubleshooting OAI Connections 109 Frequently Asked Questions about OAI Configuration 109 Troubleshooting the Install...

Page 11: ...es In no event will Inter Tel Integrated System s liability for any damages to you or any other person ever exceed the lower of suggested list price or actual price paid for the license to use the sof...

Page 12: ...tware covered by this license Software means the computer programs accompanying this License including but not limited to codes techniques software tools formats designs methods processes know how and...

Page 13: ...load the Software onto any file server or network b You may not sublicense assign or transfer Your rights under the Agreement without the prior written permission of Inter Tel c You may not use copy...

Page 14: ...You further acknowledge that the Program and information relating thereto constitute valuable trade secrets of the Company You agree to comply with the terms and conditions of this Agreement and agre...

Page 15: ...OR INDIRECTLY ARISING FROM USE OR INABILITY TO USE THE SOFTWARE SEPARATELY OR IN COMBINATION WITH OTHER PRODUCTS IN NO EVENT SHALL THE TOTAL LIABILITY OF INTER TEL DAMAGES EXCEED THE AMOUNT PAID BY YO...

Page 16: ...x Inter Tel Attendant Console User Guide...

Page 17: ...es Troubleshooting covers error handling troubleshooting procedures and fre quently asked questions THE MAJOR ENHANCEMENTS IN THE VERSION 3 0 RELEASE Extended Information in the Directory List see pag...

Page 18: ...nstructions on using the special Administrator fea tures PART NUMBERS The Attendant Console is available in the following packages NOTE The software is provided on the CD ROM 827 9272 PACKAGE PART NUM...

Page 19: ...4 Attendant Console 5 Attendant Console Database Programming 5 CT Gateway 5 TCP IP Connections 5 Software Security Key 6 Installing the Attendant Console Software 6 Upgrading the Attendant Console So...

Page 20: ...er Tel s Axxess Converged Communications Platform or Inter Tel s 5000 Network Communications Solutions The Inter Tel Axxess system must be using version 5 1 or later software on all nodes 5 119 or lat...

Page 21: ...Database Programming overrides any existing messages in a network In order to use the Database Programming feature you must be a System Admin istrator Refer to the system s Installation and Maintenan...

Page 22: ...dows applications and any previous versions of the Attendant Console are closed The software security key must be attached to the parallel port or USB port on your PC for you to use the Attendant Cons...

Page 23: ...e toll length is set to 10 and the toll digit is set to 1 and the user dials a ten digit number 6029619000 then the Attendant Console automatically appends the toll digit s to the dialed number 160296...

Page 24: ...rsion Simply install the newer version software into the existing Attendant Console directory on your PC STARTING THE ATTENDANT CONSOLE APPLICATION To start the Attendant Console do the following 1 En...

Page 25: ...em displays the message Retrieving System Infor mation If this is the first time you have used the Attendant Console the system will perform a refresh NOTE If a second user logs on the program automat...

Page 26: ...our Attendant Console NOTE If the Console is running when changes are made in the Database Program ming the information is automatically updated and a refresh is not required Perform a manual refresh...

Page 27: ...wn below allows each Attendant Console user to set the following options for their username Automatic Forwarding Provides an overflow location for incoming calls You may specify how many calls are all...

Page 28: ...oup You do not need to press Enter Enable Enables Hot Dialing Disable When Destination Is If desired you can selectively disable Hot Dialing when the destination is busy in do not disturb or forwarded...

Page 29: ...2000 operating system this feature may not work Instead the Attendant Console icon will flash in the task bar Show hunt group calls for ACD hunt groups that I am logged in to Calls to the ACD hunt gro...

Page 30: ...nounced Transfer or Immediate Transfer Announced Transfer Places a call to the destination so you can announce the transfer This is the default transfer mode Immediate Transfer Transfers the call imme...

Page 31: ...e default transfer type and always performs the announced transfer Transfer to voice mail if transfer destination is in DND The transfer call to a station in do not disturb goes to a voice mail Normal...

Page 32: ...Allows you to get mail box information from the telephone system The Console provides a way for you to ignore the telephone system mailbox information and allows you to manually set the station s Has...

Page 33: ...e is 0 3000 and the default setting is 20 Offline Devices Visibly differentiate between plugged and unplugged stations hunt groups If you check one or both boxes in the Offline Devices group box unplu...

Page 34: ...lumn appears in the Directory and it shows locations of all the stations Node Number and System Location Display all the nodes that the Attendant Console is communicating with and their locations Cust...

Page 35: ...what will happen when the nodes are put in Night Mode This tab also shows the night mode status of each node for all users Night Mode Setup Put all nodes in night mode All nodes connected to the OAI...

Page 36: ...ion must be entered correctly for the Attendant Console to work If you do not know the information contact your Telephone Administrator Your Station Extension Enter your extension number Node Enter th...

Page 37: ...for supporting this feature is to integrate the Console with the Call Processing CP Server previously called Windows NT based CPU The CP Server has redundancy capabilities and by adding redun dancy su...

Page 38: ...er and click Add You can only add one server at a time Auto Configure Finds OAI Servers on your LAN and adds them to the OAI Server list automatically Servers are added to the OAI list only if they ar...

Page 39: ...5 characters that are case sensitive and include any characters i e numerical alphabetical and symbols Asterisks appear in place of the characters as the password is typed NOTE Axel Office Server does...

Page 40: ...esetting my call statistics Deleting an Attendant Console user Setting a possible invalid forward destination Deleting a custom group Deleting a custom directory entry Deleting a custom directory entr...

Page 41: ...ldest will be erased and a new one started System Information Indicates the Attendant Console system information Connection Status Allows you to see the communication status for each node Node Number...

Page 42: ...tomatically compresses the log files To save the log files Click Save Log Files The following screen appears To change the location Click Browse and specify the new filename and location The file name...

Page 43: ...27 Inter Tel Attendant Console User Guide GETTING STARTED NOTE If you would like to create multiple files as shown above reduce the number of bytes per log files in the Log File settings see page 26...

Page 44: ...28 Inter Tel Attendant Console User Guide...

Page 45: ...features are also described in the Quick Reference Guide located at the front of this book SECTION CONTENTS PAGE Main Attendant Console Screen 31 Call List 32 Drop Down Menus 34 Console Drop Down Menu...

Page 46: ...to Voice Mail 86 Canceling a Transfer 87 Transferring a Call with Hot Dialing 87 Transferring a Call without Hot Dialing 88 Split between the Announcement Call and Transfer Party 88 Canceling a Transf...

Page 47: ...eft mouse but ton and move the bar to the desired position then release For more details on each area refer to the following pages 1 Action Bar Shows the status of the current operation For example if...

Page 48: ...on s descrip tion To Number For an outgoing call this shows the telephone number or extension that you dialed For incoming calls it shows the number the caller dialed to reach you Elapsed Shows the el...

Page 49: ...ment call reached voice mail Complete or cancel the transfer Recalling from XXXX The call is recalling your station Transfer from XXXX The call was transferred to you Forwarded from XXXX The call was...

Page 50: ...uttons see page 33 Many of the keyboard alternates are listed to the right of the desired option on the menu As with most Windows applications menu items can also be accessed by pressing ALT the under...

Page 51: ...file must be the same 1 Click Browse and select a data file czp you wish to import The username that was used when the file was created will be displayed in the edit box You may change the username f...

Page 52: ...ed on the Console will display the following dialog asking whether you wish to log on as the newly imported user If you import group settings and there are groups that already exist in the Console the...

Page 53: ...port a data file 1 Select a data file czp and its location you wish to export in the dialog below By default the Console exports the file to the My Documents folder 2 Click OK to proceed 3 The next di...

Page 54: ...urns off night mode View Displays the Night Mode Status dialog box as shown below This shows the night mode status for each node with which the Attendant Console is commu nicating From this screen you...

Page 55: ...e the Console database and telephone system may be out of sync A system refresh must be performed in order to sync the Console database with the telephone system Refer to Performing a System Refresh o...

Page 56: ...contains common commands used during calls This menu is also available by right clicking over the Call List or using the Toolbars see page 63 for details on toolbars The commands and descriptions are...

Page 57: ...all that is waiting to be trans ferred 88 Complete Transfer Completes an announced transfer call 87 Complete Transfer to Hold Completes an announced transfer call and places it on hold at the transfer...

Page 58: ...to associate a name with the selected outside call 84 Add to Directory Adds the selected call to your custom directory 75 70 Adjusts the volume level on your phone 55 Allows you to change the appearan...

Page 59: ...ns Directory List COMMANDS DESCRIPTIONS REF PAGE Call Places a call to the selected directory entry 83 Voice Mail Calls the voice mailbox of the selected entry If no entry is selected it calls the gen...

Page 60: ...s Simply drag column headers to the desired position as shown below To display extended information The Console provides extended information for stations and hunt groups in a yellow ToolTip popup scr...

Page 61: ...e high lighted station To look for a first name beginning with Ja you can type a comma and then the first letters of the name Ja NOTE This is reversed if you rearrange the columns so that the First na...

Page 62: ...and the Speed Dial Bin number in the First name column Status Displays status of the stations If a station is idle the status column is blank otherwise its status is listed If an extension is in more...

Page 63: ...entry that the Attendant Console cannot identify The white phone is a custom entry that the Attendant Console recognizes as a station but for which it cannot supply the status it may be on another nod...

Page 64: ...ND messages 00 20 shown in the Message drop down list box above may vary depending on how the DND messages were programmed in each node Set Forward You can place any station in the directory in call f...

Page 65: ...k to unhighlight those entries that are to be hidden 4 Click Hide Entry To display a hidden entry in the Directory 1 Select Hidden Entries in the Tools drop down menu 2 Check Show hidden entries only...

Page 66: ...om entry 1 Highlight the custom entry to be edited in the Directory List 2 Select Custom Entry and Edit from the Directory drop down menu The Attendant Console displays the Edit Directory dialog simil...

Page 67: ...ions 5 2 and later and CS 5200 5400 and later the Con sole receives mailbox information from the System If the Get mailbox informa tion from the telephone system check box in the Program tab of the Op...

Page 68: ...ase programming password can program the first name last name extension username attendant and administrator flag If you are not an Administrator these fields will be grayed out If you made changes to...

Page 69: ...e USING CONSOLE Sample Properties for Custom Entries Everyone can use this Allows any Console user to be able to use this entry Mailbox only Allows you to add an unassociated mailbox as a custom entry...

Page 70: ...54 Inter Tel Attendant Console User Guide Sample Properties for Trunk Groups and Voice Mails Sample Properties for Speed Dial Bins...

Page 71: ...akerphone microphone so that the calling party does not hear you Adjusting the Volume Do one of the following Select Up or Down from the Volume drop down menu OR Press CTRL P to increase the volume or...

Page 72: ...ence of actions or dials a series of digits representing fea ture codes the currently selected directory entry or custom digits Each action can be one of the following Dial the selected directory entr...

Page 73: ...to Answer the CTRL 1 will now answer a call and not perform the Imm Transfer SHORTCUT BUTTON SHORTCUT KEY DESCRIPTION Immediate Transfer CTRL 1 Transfers a call without an announce ment Annc Transfer...

Page 74: ...To program shortcuts do the following 1 Either select Setup Shortcuts from the Shortcuts drop down menu or Setup by right clicking on a shortcut button and launching the wizard from the context menu...

Page 75: ...shortcut you would like to program from any of the function keys F2 F12 the keypad keys or any of the 40 shortcut buttons ten per panel The default settings are shown on the next page After selecting...

Page 76: ...lable F4 Split F5 available F6 Cancel Transfer F7 Transfer to Voice Mail F8 Complete Transfer F9 Answer F10 Hold F11 available F12 Hang up Keypad Keys keypad Immediate Transfer keypad Split keypad Can...

Page 77: ...tions are reached the Add button becomes disabled grayed out To delete an action Select the action to be removed from the Shortcut Actions list and click Remove 6 If the action you added requires more...

Page 78: ...choices Exit the shortcut setup wizard Closes the wizard and returns to normal Attendant Console operation Setup another shortcut Takes you back to the first step The Finish button changes to the Nex...

Page 79: ...select toolbars shown below to be displayed on the main screen You can change their position using the Customize Toolbar menu You can click buttons to perform various call handling tasks adjust volum...

Page 80: ...click Add The toolbar will be inserted above the highlighted button in the Current toolbar buttons list box To change the order of the button s Highlight the button to be moved in the Current toolbar...

Page 81: ...the FWD area is grayed put When forwarded the status area turns blue blue is used in the directory to signify for ward If you right click on the status area a menu appears that allows you to turn forw...

Page 82: ...f you are an Administrator you can turn the Night Mode On and Off from this screen by clicking the Night On or Night Off button You can also right click the status area to display a menu that will all...

Page 83: ...ding order based on the column selected By default the list is sorted by last name You can also sort columns by clicking on the column header you want to sort by NOTE You cannot sort the directory whi...

Page 84: ...ode the location is displayed in the ToolTip popup screen Shortcut Panels 1 4 The shortcut panels display up to 40 customized shortcut buttons on the Console main screen The panels can be docked on th...

Page 85: ...creen appears The options in the menu allow you to program and or operate various features Customize Directory When you select Customize Directory or press CTRL S from the Tools drop down menu the fol...

Page 86: ...saving changes To edit a custom entry 1 Highlight the custom entry to be edited in the Directory List 2 Click Edit from the Custom Directory dialog The Attendant Console displays the Edit Directory d...

Page 87: ...y Entries and Directory Entries in Group Display sta tion user s last and first names extension numbers and the locations of stations Device Count Displays the number of the stations available in the...

Page 88: ...e and click Remove NOTE To select all but a few entries press CTRL A to select all and then while holding down CTRL and using the mouse click to unhighlight those entries that are not to be deleted To...

Page 89: ...d using the mouse click to unhighlight those entries that are to remain hidden 2 Click Unhide To hide an entry 1 Select Show all entries and highlight the desired entry you want to hide NOTE To select...

Page 90: ...om another extension or the outside number The logs are listed in the order they were disconnected Your Attendant Console s setup determines how many calls are stored in the log see page 25 The range...

Page 91: ...e holding down CTRL NOTE To select all but a few entries press CTRL A to select all and then while holding down CTRL and using the mouse click to unhighlight those entries that are not to be removed C...

Page 92: ...also does not include calls that automatically forwarded Calls Placed on Hold Shows the number of the IC and CO calls placed on individual hold It does not include calls placed on transfer hold If a c...

Page 93: ...r the statistics screen at midnight each day the statistics are gathered until you clear them as described below Reset Statistics To clear the statistics display click Reset Statistics Clearing the st...

Page 94: ...een indicates the status of conference setup You cannot build a conference call using this screen To build a conference refer to Building a Conference on page 91 Dial Pad When you select Dial Pad or p...

Page 95: ...are not included on the main Attendant Con sole The Feature Codes list is an alphabetical listing of telephone system feature names and feature codes To use a system feature code do one of the followi...

Page 96: ...ppears This dialog provides informa tion on any messages that are waiting at your station It tells you the source of the messages time and date stamp and the number of the messages See page 94 for det...

Page 97: ...desired page zone and press ENTER or click Begin Page OR Double click on the desired page zone 2 Make your announcement before the Paging timer expires then hang up Database Programming Any Administr...

Page 98: ...nd comments to Inter Tel If you would like to send feedback to Inter Tel enter the required information in the form and click Send Clear Form Clears all the fields Print Form Launches Notepad and auto...

Page 99: ...e Attendant Console cannot make a call 2 Place a call in one of the following ways Press ENTER or click Call when the call is highlighted in the Directory OR Double click on the entry in the Directory...

Page 100: ...Call List and then do one of the following Press CTRL T OR Click Tag Call from the Toolbar OR Select Tag from the Call Handling drop down menu When the edit box displays type the name Tag you wish to...

Page 101: ...sfer and enable Hot Dialing Immediate Transfer To transfer a call immediately with no announcement do one of the following Press CTRL 1 OR Select the destination number in the Directory then click Tra...

Page 102: ...p Voice Mail immediate transfer options and the Transfer Type options see pages 14 and 51 respectively Holding for Announced Transfer To place a call on transfer hold before announceing the transfer d...

Page 103: ...tically make the announcement call or immediately transfer the call to the number depending on your User Settings To end an announcement call and complete the transfer do one of the following Click Co...

Page 104: ...ress the Complete Transfer function key defaults to F8 To place the call on hold at the destination station do one of the following Click Comp Hold from the Toolbar OR Select Complete Transfer To Hold...

Page 105: ...ng a Transfer You can cancel a transfer at any time before the transfer is completed Do one of the following Click Cancel Trn from the Toolbar OR Press the Cancel Transfer function key defaults to F6...

Page 106: ...aults to F10 To return to the call on Individual Hold do one of the following Click Answer from the Toolbar OR Press the Answer function key defaults to F9 If you have Allow Hold To Toggle Hold enable...

Page 107: ...building the conference and connecting the conference Building a Conference You can build a conference from calls that are either connected or on individual hold in the main Call List You cannot add r...

Page 108: ...is no active conference yet Connecting a Conference When you have built your Conference list you are ready to connect the conference call Click Begin on the Conference dialog The Attendant Console rem...

Page 109: ...the Custom Directory Properties dialog see page 51 In the Axxess system versions 5 2 and later the Attendant Console receives mailbox information from the System If the Get mailbox information from t...

Page 110: ...e When you have responded to a message the Attendant Console removes that message from the message list However if you do not save or delete a voice mail message the Voice Processing Unit will restore...

Page 111: ...ted to a call Press ALT SHIFT 1 to dial SPCL Then do one of the following Dial the digit s by pressing the buttons on the Attendant Console Dial Pad To display the Dial Pad Select Dial Pad from the To...

Page 112: ...you to dial 1 to select a technical support group To dial digit s while you are connected to a call do one of the following Dial the digit s by clicking the buttons on the Attendant Console Dial Pad T...

Page 113: ...rogramming 1 Select Database Programming from the Console drop down menu The fol lowing screen appears 2 Click Yes to continue You are then prompted to enter the database programming password as shown...

Page 114: ...em Programmer dialog The following screen appears Enter the current password if any in the Old Password text box Then enter the new password twice once in the New Password text box and once in the Con...

Page 115: ...lects the station with the best match For example if the following descriptions and extensions are in the list If you type Smith Ja it will find Smith Jack You could continue typing to select the stat...

Page 116: ...ogram and double click on the Exten sion field A text box appears in the field 3 Enter new extension number and press ENTER to save your change To close the text box without changing the extension pre...

Page 117: ...xtension number of the station you wish to serve as the attendant for this station If you attempt to change the Administrator flag for your own station or for a single line station you will see an err...

Page 118: ...Attendant Console User Guide 2 The dialog contains only the devices that the Console can swap with i e you cannot swap a keyset with a single line 3 Highlight the station you would like to swap with...

Page 119: ...y or Night option button Move the desired toll restrictions from the Exclude Toll Restriction list to the Include Toll Restriction list as follows Highlight a toll restriction in the Exclude list and...

Page 120: ...char acters When the system has a programmed Primary and Secondary Language the sys tem has default messages in both languages Available languages are American English British English Spanish and Jap...

Page 121: ...nging messages in the Console Database Programming will override any existing messages in a network 1 Highlight the desired message as shown above and click Edit DND or Edit Reminder below the list Th...

Page 122: ...SSWORD ___________________________ STATION PROGRAMMING For each station to be programmed record the following infor mation CHANGING STATION EXTENSION NUMBERS Description Username Extension Number This...

Page 123: ...MEETING UNTIL MESSAGE 04 IN MEETING MESSAGE 05 ON VACATION TIL MESSAGE 06 ON VACATION MESSAGE 07 CALL ME AT MESSAGE 08 AT THE DOCTOR MESSAGE 09 ON A TRIP MESSAGE 10 ON BREAK MESSAGE 11 OUT OF TOWN TI...

Page 124: ...04 CANCEL MEETING MESSAGE 05 APPOINTMENT MESSAGE 06 PLACE CALL MESSAGE 07 CALL CLIENT MESSAGE 08 CALL CUSTOMER MESSAGE 09 CALL HOME MESSAGE 10 CALL CORPORATE MESSAGE 11 CALL ENGINEERING MESSAGE 12 CAL...

Page 125: ...that System OAI Events and System OAI Third Party Call Control Pre mium Features are enabled on all nodes for the Axxess system or you have the Premium Features Licensing for the Inter Tel 5000 syste...

Page 126: ...al ports on a PC running the Switch Transceiver This becomes very cluttered and uses valuable RS232 ports on the CPU The CP Server offers a ration of 1 10 meaning 10 Consoles or equivalent OAI applica...

Page 127: ...INTER TEL 5000 SYSTEMS WHY A The Attendant Console connected to the Axxess system and all of the nodes con nected to a CP Gateway require the System OAI Events and System OAI Third Party Call Control...

Page 128: ...applications Q WHAT IS AN APPLICATION TRANSCEIVER FOR THE AXXESS SYTEM WHEN DO I NEED IT A An Application Transceiver is software that converts the OAI stream from a TCP IP format to RS232 The Applica...

Page 129: ...e enabled on all nodes Verify that you have configured the Attendant Console TCP IP connection to the telephone system correctly For TCP IP to work on your computer it must be configured with IP addre...

Page 130: ...by selecting the Retry Now button from the start up window The help button will give more detailed information for each error message ERROR POSSIBLE PROBLEM FIX Cannot Assign Requested Address Attend...

Page 131: ...TCP port by selecting Network Service under Serial Line Setup Wrong IP address Verify the IP address of the OAI Server To do so select Options from the Console drop down menu On the Connection tab se...

Page 132: ...ured for Level 2 System OAI Verify the telephone system serial port is config ured for hardware flow control and auto baud is disabled CT Server Switch Transceiver Axxess only CPC Call Pro cessing Se...

Page 133: ...d Verify if the IP address of the OAI Server is cor rect To do so select Options from the Console drop down menu On the Connection tab select the OAI Server and click Edit If the OAI Server is a CT Ga...

Page 134: ...ion password on the Connection tab see page 20 Invalid OAI Password The OAI Password is incorrect Set the correct OAI password To do so select Options from the Console drop down menu On the Connection...

Page 135: ...ble Network Sub system is Unavailable Windows cannot fulfill commu nication requirements of Atten dant Console because the underlying system is currently unavailable Verify that networking and TCP IP...

Page 136: ...rror occurs due to one of two scenarios The computer is running too many programs that communi cate via the network Close some of the programs A program running on the com puter is using the network f...

Page 137: ...grammed Telephone system failure Tell them how to program the telephone system serial port in Database Programming The System OAI Server is a CT Gateway perhaps the Gateway is unable to communicate wi...

Page 138: ...stem In an Axxess system the Axel Office Server is incorrectly con nected to the telephone system Ensure the Axel Office Server is connected to the telephone system using a DB9 modular adapter part no...

Page 139: ...at IP address is already using the Axel Office Server To do this telnet to the Axel Office Server s configuration port telnet axel_ip_addr 4096 Select Connections from the Tools Setup menu Switch Tran...

Page 140: ...tly using If another application has received input from the user within a short but undocumented amount of time Windows 98 prevents any other program from putting itself in the foreground Instead the...

Page 141: ...he conference to voice mail the system waits for you to enter the mailbox number If you do not enter a mailbox number before you hang up the conference will be connected to the voice mail unit and a c...

Page 142: ...n the telephone system not the clock on your PC If the time shown on your PC does not match the time shown on your phone s display it may appear that the reminder message is signaling you at the wrong...

Page 143: ...ted from the other nodes to your node and or have the mailboxes reprogrammed STATISTICS Q WHY DO MY STATISTICS SHOW MORE CALLS HANDLED THAN CALLS RANG IN A This is because handled calls count calls or...

Page 144: ...128 Inter Tel Attendant Console User Guide...

Page 145: ...utton 91 Conference call adding a call 3 Conference Calls 91 125 adding a call 92 troubleshooting 125 Conference tab 3 Connected Call conferencing 91 92 Connected call conferencing 3 Connecting a conf...

Page 146: ...own menu 82 Help menu 34 Hidden entries 73 Hide entry 49 Hold 90 individual 90 system 90 Holding calls 90 How to handle calls 83 I Immediate transfer 85 Individual Hold button 90 Installing the Attend...

Page 147: ...ts drop down menu 56 Shortcuts menu 34 56 Silent message 93 Software installation error messages 113 Software requirements 4 Software security key 6 Sorting and moving columns 99 Split between the ann...

Page 148: ...Guide V VGA 4 Video card 4 View drop down menu 63 View menu 34 shortcut panels 56 Voice mail group lists 2 mailbox maintenance 2 Volume 125 Volume bar 31 Volume drop down menu 55 Volume menu 34 W Warn...

Page 149: ......

Page 150: ...A946 3381A Part No 835 2270 Issue 3 0 May 2005...

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