Inter-Tel Attendant Console, User Manual

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83
Inter-Tel
®
Attendant Console User Guide
USING CONSOLE
H
ANDLING
C
ALLS
Placing Calls
To place a call:
1. Select Number or Name in the Directory and begin typing the name or the tele-
phone number you wish to dial. The Attendant Console searches the directory for
the name or number as you type it, and displays a list of partial matches. To
decrease the number of matches, continue to enter characters and narrow the
search until you can see the name or number you want to select.
NOTE:
The Attendant Console searches only the first column when you type a
name. If you type a number that does not match a directory entry, the Attendant
Console can still call that number. However, if you type a name that does not match
a directory entry, the Attendant Console cannot make a call.
2. Place a call in one of the following ways:
— Press
ENTER or click Call when the call is highlighted in the Directory.
OR
Double-click on the entry in the Directory.
To place a call to a voice mailbox:
— Click Voice Mail in the Directory.
Answering Calls
Incoming calls appear in the Call List in the order received, with the oldest call at the
top of the list.
To answer a call, do one of the following:
— Click Answer in the Toolbar
OR
Select
Answer from the Call Handling drop-down menu .
OR
Press the Answer function key (defaults to
F9 )
OR
Double-click on the desired call in the Call List
OR
Highlight the desired call in the Call List and press
ENTER .
NOTE:
When you answer a call, the system hangs up the currently connected call or
“skates” it to hold, depending on your User Settings (see page 11 ). If you are paging or
connected to voice mail, answering a new call will always disconnect the page or call.