109
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
Troubleshooting
This chapter contains troubleshooting information for the Attendant Console that is
used with the Inter-Tel
®
Axxess
®
Converged Communications Platform and the Inter-
Tel 5000 Network Communications Solutions. It includes a discussion of error mes-
sages and answers to commonly asked questions about Attendant Console operation.
If you cannot locate the troubleshooting information you need in this chapter, call
your Inter-Tel dealer for additional assistance.
The error message information includes:
•
Troubleshooting OAI Connections (see below)
•
Troubleshooting the Installation (see
)
•
Error Messages (see
)
•
Frequently Asked Questions (see
T
ROUBLESHOOTING
OAI C
ONNECTIONS
These are the steps you should follow when troubleshooting System OAI. For best
results, perform the steps in order, one at a time. Never change more than one variable
at a time when troubleshooting hardware.
•
Verify that you can see system call activity. This is the easiest way to determine
that System OAI is being received by the Console.
•
Verify that System OAI Events and System OAI Third Party Call Control Pre-
mium Features are enabled on all nodes for the Axxess system or you have the
Premium Features Licensing for the Inter-Tel 5000 system.
•
Verify that you have configured the Console TCP/IP connection to the telephone
system correctly. For TCP/IP to work on your computer, it must be configured
with IP addresses, subnet masks, and a default gateway for each network adapter
on the computer. To determine if TCP/IP is installed on your computer, check
with your Network Administrator.
Refer to the telephone system's
Installation and Maintenance Manual
for more infor-
mation on the System features.
The following are answers to commonly asked questions about OAI Configuration.
FREQUENTLY ASKED QUESTIONS ABOUT OAI CONFIGURATION
Q: W
HAT
DO
I
NEED
TO
MAKE
THE
A
TTENDANT
C
ONSOLE
WORK
ON
A
SINGLE
-
NODE
?
A: The Console requires System Level II OAI in a TCP/IP protocol. This will
require a direct TCP/IP connection to the CS-5200/5400 for the Inter-Tel 5000
system, and a Call Processing Card (CPC), Call Processing (CP) Server (previ-
ously called Windows NT-based CPU), a Switch Transceiver, or an Axel AX4010
Office Server for the Axxess system. The CPC and CP Server for Axxess and the
CS-5200/5400 for the Inter-Tel 5000 system automatically delivers the OAI
Summary of Contents for Attendant Console
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Page 8: ...4 NOTES...
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