Inter-Tel Attendant Console, User Manual

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Inter-Tel
®
Attendant Console User Guide
Software
Caused Con-
nection Abort This is usually a network error. Try the software again. If the software is still not
working, contact your Network Administrator.
Ping the remote OAI Server. If it does not
respond, it may be offline or there may be a net-
work problem. If it does respond, then try recon-
necting. If the Attendant Console still doesn’t
work, the OAI Server may have terminated.Ping
the router address. If using a serial connection,
the local router is the IP address of the host you
initially logged into with SLIP or PPP.Ping a local
host to verify that the local network is working
properly.
Ping a host connected to the same subnet as
the host you were using. This will verify if the
destination network is functioning.
Do a traceroute to try to determine where the
failure occurs along the route between your host
and the destination host.
Too Many
Open Files Windows cannot fulfill Atten-
dant Console TCP/IP commu-
nication requirements. This
error occurs due to one of two
scenarios:
The computer is running too
many programs that communi-
cate via the network.
Close some of the programs.
A program running on the com-
puter is using the network facili-
ties incorrectly and holding
resources required by the
Attendant Console. Restarting the computer may temporarily solve
this problem. However, if the program malfunc-
tions again, Attendant Console will have the
same problem. Use trial and error to determine
which application is interfering, and close it
when Attendant Console is in use.
Wrong Login
Type The OAI Server does not serve
System OAI. It may be a Desk-
top OAI Server. Enter the correct address and port of the Sys-
tem OAI Server (CP Server, OAI Gateway, or
Switch Transceiver). To do so, select
Options
from the Console drop-down menu. On the Con-
nection tab, select the OAI Server and click
Edit .
Wrong Win-
Sock DLL Ver-
sion Windows does not support the
TCP/IP version required by
Attendant Console. Reinstall TCP/IP. If the problem persists, check
to see if Microsoft has an update or patch to
resolve the version conflict.
TCP Protocol
Not Installed Install the TCP Protocol from the Windows Net-
work Control Panel.
ERROR POSSIBLE PROBLEM FIX