Inter-Tel Attendant Console, User Manual

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127
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
MAILBOX SETTINGS
Q: W
HY IS THE
“H
AS
M
AILBOX
”
OPTION IN THE
D
IRECTORY
E
NTRY
P
ROPERTIES DIA
-
LOG UNAVAILABLE
(
GRAYED OUT
)?
A: “Has Mailbox” is available only when a station or hunt group is selected. Also, if
you are running the Axxess system version 5.2 or later software or Inter-Tel 5000
version 1.0, this option is never available, because the Attendant Console
receives the mailbox information directly from the Telephone System.
NOTE:
The “Has Mailbox” option is available when the Axxess system is version
5.1 or if the “Get Mailbox information from telephone system” check box under the
Program tab of the Options dialog is not checked.
Q: H
OW CAN
I
CORRECT INVALID MAILBOX INFORMATION IF WE ARE RUNNING
A
XXESS
SYSTEM VERSION
5.2
OR
CS-5200/5400
VERSION
1.0
OR LATER SOFTWARE
?
A: If the Attendant Console has the wrong mailbox information, try performing a
system refresh. If it is still incorrect, contact the System technician ask to have
the mailbox information imported from the other nodes to your node and/or have
the mailboxes reprogrammed.
STATISTICS
Q: W
HY DO MY STATISTICS SHOW MORE CALLS HANDLED THAN CALLS RANG IN
?
A: This is because “handled” calls count calls originated by the user. Every time an
IC or CO call leaves the operator, it was handled, unless it was on hold, was ring-
ing, or was a transfer announcement call. When a conference is made each call in
the conference is counted as handled and the conference call is treated as a new
call. Calls that automatically forward are not counted as handled.
DATABASE PROGRAMMING
Q: I
TRY TO ACCESS
D
ATABASE
P
ROGRAMMING
,
BUT IT TELLS ME THAT MY PHONE DATA
-
BASE PROGRAMMING PASSWORD IS INVALID ON MY NODE
. B
UT
I
KNOW MY PASSWORD
IS CORRECT BECAUSE IT WORKS ON MY PHONE
. W
HY DOES MY PASSWORD CAUSE THIS
ERROR
?
A: The phone allows you to program only one node. Therefore, it validates your
password only on that node. However, the Attendant Console allows you to pro-
gram multiple nodes and requires all nodes to have the same phone database pro-
gramming password.
Q: W
HY IS
D
ATABASE
P
ROGRAMMING DISABLED
(
GRAYED OUT
)
ON MY
A
TTENDANT
C
ONSOLE
?
A: If your phone is not programmed as an Administrator station, you cannot perform
database programming.