Inter-Tel Attendant Console, User Manual

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5
Inter-Tel
®
Attendant Console User Guide
GETTING S
T
ARTED
•
In Station Programming, your endpoint should have the Headset Connect Tone
option enabled.
•
If the network has multiple Voice Processing Units, they must have remote mail-
boxes on the system where the Attendant Console is located to allow the Atten-
dant Console user to leave voice mail messages for all mailboxes through the
mailbox associated with the Attendant Console’s extension.
Attendant Console
•
The outgoing feature codes must be identical on all nodes if you will be using
remote call forward programming across nodes.
Attendant Console Database Programming
•
The station database programming password must be identical on all nodes if you
will be using the Attendant Console’s database programming feature.
•
Each node has its own list of Do-Not-Disturb (DND) or Reminder messages that
can be used only on that node. Programming DND or Reminder messages in the
Console Database Programming overrides any existing messages in a network.
•
In order to use the Database Programming feature, you must be a System Admin-
istrator.
Refer to the system’s Installation and Maintenance Manual for more information on
the system features.
CT Gateway
The Attendant Console provides call handling for either a single system or multi-node
system network. In order to support a multi-node system network, the Attendant Con-
sole must have a TCP/IP connection to a CT Gateway that supports a multi-node net-
work.
The CT Gateway coordinates events and commands from all connected sources,
allowing you to access and control devices on multiple system systems.
Refer to the system’s
Installation and Maintenance Manual for more information on
the CT Gateway.
TCP/IP Connections
TCP/IP provides diagnostic and connectivity tools for connecting to other systems
and to a network. For TCP/IP to work on your computer, it must be configured with
IP addresses, subnet masks, and a default gateway for each network adapter on the
computer. To determine if TCP/IP is installed on your computer, check with your Net-
work Administrator.