Inter-Tel Attendant Console, User Manual

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113
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
T
ROUBLESHOOTING THE
I
NSTALLATION
During the installation, you may see one of the following Warning or Error Messages:
These are the steps you should follow when troubleshooting System OAI. For best
results, perform the steps in order, one at a time. Never change more than one variable
at a time when troubleshooting hardware.
•
The Inter-Tel Axxess system must be using version 5.1 or later software on all
nodes (5.119 or later recommended) and the Inter-Tel 5000 system must be run-
ning version 1.0 and later.
•
Verify that you can see system call activity. This is the easiest way to determine
that System OAI is being received by the Attendant Console.
•
Verify that System OAI Events and System OAI Third Party Commands Pre-
mium Features for the Axxess system and Premium Feature Licesnsing for the
Inter-Tel 5000 system are enabled on all nodes.
•
Verify that you have configured the Attendant Console TCP/IP connection to the
telephone system correctly. For TCP/IP to work on your computer, it must be
configured with IP addresses, subnet masks, and a default gateway for each net-
work adapter on the computer. To determine if TCP/ IP is installed on your com-
puter, check with your Network Administrator.
Refer to the telephone system’s Installation and Maintenance Manual for more infor-
mation on the system features.
ERROR OR
WARNING
PROBLEM FIX
File In Use
Warning The file exists on your PC and is in
use. Close all other applications before
continuing the installation. Select
OK
to continue.
EXE File In Use Error An earlier installation of Attendant
Console software is currently in use.
Select
OK
and close the earlier
version. Restart the installation.
Destination File Error:
cannot create direc-
tory or file This is usually caused by a write-pro-
tection conflict on a network drive or
by a shortage of available space. The text of the warning will give
you the information needed to fix
the problem.