Inter-Tel Attendant Console, User Manual

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122
Inter-Tel
®
Attendant Console User Guide
Socket Dis-
abled Error The telephone system is con-
figured to reject System OAI
Level 2 connections via TCP/
IP. In an Axxess system, to enable System OAI
Level 2 sockets your telephone System Admin-
istrator needs to:
•
Select System - Premium Features in the
System Database Programming.
•
Change the System OAI Third Party Call
Control 's value to
Yes . Note that it
requires 30 feature units.
•
Select System - Cabinets - CPU - Sock-
ets in the System Database Programming.
•
Change the System OAI Level 2's value to
Yes .
In an Inter-Tel 5000 system, to enable System
OAI Level 2 sockets your telephone System
Administrator needs to:
•
Select Communication Server - Sockets
in the System Database Programming.
•
Change the password
•
Enable the socket
The OAI Server
is unable to
communicate
with the tele-
phone system In an Axxess system, the Axel
Office Server is incorrectly con-
nected to the telephone system Ensure the Axel Office Server is connected to
the telephone system using a DB9 modular
adapter (part no. 804.2545) and a reversing 8-
wire mod-to-mod line cord (part no. 813.1682).
In an Axxess system, the Axel
Office Server's bit rate is con-
figured incorrectly The bit rate configured in the Axel Office Server
must match the bit rate of the telephone system
CPU serial port. Ensure these bit rates match.
Also, ensure Autobaud is disabled on the tele-
phone system serial port.
Wrong TCP port In an Axxess system, the Axel Office Server
provides four serial ports. Ensure the Attendant
Console TCP port matches the serial port that is
connected to the telephone system.
In an Axxess system, the sys-
tem serial port not programmed Ensure the telephone system serial port is con-
figured for System OAI level 2 (no EFP) and
both System OAI Events and System OAI Third
Party Call Control premium features are
enabled.
ERROR POSSIBLE PROBLEM FIX