Inter-Tel Attendant Console, User Manual

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44
Inter-Tel
®
Attendant Console User Guide
Directory List
Directory information is provided by the telephone system (except custom entries).
You can update your directory by performing a system refresh, as described in
“Per-
forming a System Refresh” on page 10.
The Directory List shows the device type graphically and displays the extension or
phone number in the Number column along with their respective last and first names,
status, and locations, as shown below.
To move columns:
— Simply drag column headers to the desired position, as shown below.
To display extended information:
The Console provides extended information for stations and hunt groups in a yellow
ToolTip popup screen, as shown above. To access to this screen, do one of the follow-
ing methods:
•
Highlight the desired directory entry and press Shift + Enter .
•
Highlight the desired directory entry and click details> in the ToolTip.
•
In Details view, by moving the mouse pointer over a selected item.
For stations , the extended information includes the number of ringing calls, the num-
ber of holding calls, a list with all the calls at the station, and a button (Pickup) for
reverse transferring a call.