Inter-Tel Attendant Console, User Manual

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1
Inter-Tel
®
Attendant Console User Guide
WELCOME
Welcome
Thank you for purchasing Inter-Tel’s Attendant Console version 3.0 software pack-
age. The Attendant Console streamlines system attendant operations by linking the
call processing capability of your Inter-Tel telephone system with your personal com-
puter (PC).
The Attendant Console software is loaded on your PC and runs on Microsoft Win-
dows 98, Windows 2000, Windows Millennium Edition, Windows NT 4.0 with Ser-
vice Pack 3 or higher, and Windows XP.
A
BOUT
T
HIS
U
SER
’
S
G
UIDE
This user guide provides all of the information you will need to use the Attendant
Console and its features.
•
Getting Started includes installation instructions that tells how to set up your
Attendant Console.
•
Using the Attendant Console includes basic call handling instructions and other
information you need to know to start using Attendant Console features.
•
Troubleshooting covers error handling, troubleshooting procedures and fre-
quently asked questions.
T
HE
M
AJOR
E
NHANCEMENTS IN THE
V
ERSION
3.0
R
ELEASE
•
Extended Information in the Directory List (see page 44 ) — Provides addi-
tional information for stations and hunt groups in a ToolTip popup screen.
•
Directory Properties (see page 51) — Allow you to change the properties of a
directory entry.
•
Support for Axel AX4010 Office Server (see page 4) — Can be used as a Sys-
tem OAI (Open Architecture Interface) Server . The Axel Server allows up to four
RS232 Serial Ports to communicate over a LAN (Local Area Network) using IP
(Internet Protocol). For more details, refer to the
Axel AX4010 Office Server
Installation Manual, part no. 935.3913 .
•
Directory Index Buttons (see page 67 ) — Allow you to search the directory
using the number or alphabet index buttons.
•
Configuration Wizard (see page 39 ) — Displays the most suitable settings for
your Console to simplify programming various Attendant Console configuration
options.
•
Automatic System OAI Server Discovery (see pages 21 ) — Automatically
finds OAI Servers on your LAN.