Inter-Tel Attendant Console, User Manual

Page: 141 / 150

125
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
MUTING YOUR PHONE MICROPHONE
Q: W
HEN ANOTHER STATION USER PLACES ME ON HOLD
,
WHY WON
'
T THE MICROPHONE
MUTE WORK
?
A: You cannot mute the microphone on your phone if you are connected with
another station and the other party places you on hold.
VOLUME
Q: I
SET MY
E
NDPOINT VOLUME
,
BUT IT KEEPS CHANGING
. W
HY
?
A: There are separate volume levels for the different functions of your phone
(handsfree calls, handset calls, etc.). Changing one volume setting will not
change the other settings.
CONFERENCE CALLS
Q: W
HY CAN
'
T
I
INCLUDE A
V
OICE
P
ROCESSING
U
NIT IN A CONFERENCE
?
A: A Voice Processing Unit application is not a valid conference party. However, a
conference can be transferred to a Voice Mail application to allow the conference
parties to use the Voice Mail features. When you transfer the conference to voice
mail, the system waits for you to enter the mailbox number. If you do not enter a
mailbox number before you hang up, the conference will be connected to the
voice mail unit and a conference party must enter the mailbox number after lis-
tening to the introductory voice prompts. The conference parties can use their
DTMF keypad keys to use the voice mail features.
A conference conversation could be recorded as a mailbox message using this
technique.
Voice Processing Units can also be programmed to use Record-a-Call. For more
information, refer to your Voice Processing Unit guide.
NOTE:
Federal and State law may prohibit the use of this feature to record in cer-
tain circumstances. Inter-Tel does not give any legal advice on this subject. Contact
your attorney for guidance on the use of this feature.
DIALING A FEATURE CODE OR DIGITS WHILE ON A CALL
Q: H
OW DO
I
DIAL DIGITS WHILE
I
AM ON A CALL
?
A: You can dial digit(s) using the ALT (alternate) key. See page 95 for more details
on how to dial digit(s) or a feature code.