Inter-Tel Attendant Console, User Manual

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74
Inter-Tel
®
Attendant Console User Guide
Call Log
When you select Call Log (or press CTRL+L ) from the Tools drop-down menu, the
following screen appears. This screen provides you with a record of the called name,
number, type, date, call start time, and call elapsed time, direction (incoming or out-
going), and if the call was answered or not.
NOTE:
The direction is relative to the operator’s phone, not the telephone system. For
example, if a call is transferred to the Console user, that call will always be considered
as an incoming call regardless of whether the call is originated from another extension
or the outside number.
The logs are listed in the order they were disconnected. Your Attendant Console’s
setup determines how many calls are stored in the log (see
page 25 ). The range is 0-
3000.
You can place calls from the Call Log, remove entries, or move entries to your Direc-
tory, as described below.
To dial a number using the Call Log, do one of the following:
— Click Call or press ENTER while the call is highlighted in the list.
OR
Double-click on an entry in the list.
NOTE:
When you call a number from the Call Log, the area code is not dialed if it
matches your home area code. The Attendant Console gives you the option of edit-
ing the phone number before dialing by displaying the number.
To remove a Call Log entry:
— Highlight the desired entry.
— Click
Remove .