Inter-Tel Attendant Console, User Manual

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121
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
Cannot Com-
municate with
Telephone Sys-
tem Node Incorrect node number setting Select Options from the Console drop-down
menu. On the Connection tab, verify the Atten-
dant Station node matches the node of your
telephone. If your telephone has a LCD display,
you can determine the correct node by resetting
your telephone.
In an Axxess system, System
OAI Switch Transceiver --
RS232 connection not operat-
ing properly. Troubleshoot the connection following the
instructions provided with the transceiver.
In an Axxess system, tele-
phone system serial port not
programmed
Telephone system failure Tell them how to program the telephone system
serial port in Database Programming.
The System OAI Server is a CT
Gateway, perhaps the Gateway
is unable to communicate with
the node due to a network
error. Refer to the CT Gateway help and user guide to
determine how to correct the problem.
The OAI Server does not serve
the correct node. If the OAI Server is a Switch Transceiver, CPC,
or CP Server in an Axxess system or a CS-
5200/5400 in an Inter-Tel 5000 system, and the
Attendant Station node number is correct, the
Attendant Console must connect to a different
OAI Server. The OAI Server must serve the
user's telephone-system node.
If the OAI Server is the CT Gateway, ensure the
Gateway is configured to communicate with the
user's telephone-system node.
ERROR POSSIBLE PROBLEM FIX