Inter-Tel Attendant Console, User Manual

Page: 133 / 150

117
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
CT Server, Switch Transceiver
(Axxess only), CPC, or Call
Processing Server for the
Axxess system or the CS-5200/
5400 in the Inter-Tel 5000 sys-
tem not responding Verify the Attendant Console is using the correct
OAI password. To do so, select
Options from
the Console drop-down menu. On the Connec-
tion tab, select the OAI Server and click
Edit .
This password must match the password
required by the OAI Server.
NOTE: This password is case sensitive.
Connection
Reset by Peer The connection was reset
either by the network system or
the OAI Server computer. Verify the OAI Server is running. If the problem
persists, contact your Network Administrator,
and see the suggestions in the section titled,
“Software Caused Connection Abort.” on
page 120 .
Connection
Timed Out Attendant Console could not
initiate a connection to the OAI
Server because the OAI Server
computer never responded. Verify if the IP address of the OAI Server is cor-
rect. To do so, select
Options from the Console
drop-down menu. On the Connection tab, select
the OAI Server and click
Edit . If the OAI Server
is a CT Gateway, the IP address must match the
IP address in the CT Gateway Application Set-
tings dialog.
Check the Attendant Console computer subnet
mask. An improper subnet mask can cause this
error. If you do not know your subnet mask, con-
tact your Network Administrator.
Contact your Network Administrator to verify all
routers are up and running (check by pinging
them, and then ping addresses on the other
side of them). Try a trace route to the destina-
tion address to check that all routers are func-
tioning.
Incorrect node
number (node
#) or extension
(ext #) The station password could not
be verified. Verify your node and extension are correct. To
do so, select
Options from the Console drop-
down menu. On the Connection tab, verify the
Attendant Station node and extension match the
node and extension of your telephone. If your
telephone has a display, you can determine the
correct node by resetting your telephone.
ERROR POSSIBLE PROBLEM FIX