Inter-Tel Attendant Console, User Manual

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77
Inter-Tel
®
Attendant Console User Guide
USING CONSOLE
— Calls that Automatically Forwarded: Counts increases every time the
Console automatically forwards a call.
— Abandoned Calls: Displays a CO call that rang in but was never answered.
This does not include calls that automatically forwarded.
— Percent of Calls that Recalled: Shows the percentage of calls placed on
hold that recalled. It does not include calls placed on transfer hold.
— Average Ring Time: Shows the average time that incoming IC and CO calls
were ringing, not including recalling. This does not include the ring time for
calls that automatically forwarded.
— Average Recall Time: Shows the average time IC and CO calls spent recall-
ing.
— Average Hold Time: Shows the average time IC and CO calls were on indi-
vidual hold, not including time that they are recalling from hold.
— Total Talk Time: Shows the total time the Attendant Console was connected
to both IC and CO calls.
•
Reset Statistics Daily: Unless you check this box to clear the statistics screen at
midnight each day, the statistics are gathered until you clear them (as described
below).
•
Reset Statistics: To clear the statistics display, click
Reset Statistics
. Clearing
the statistics screen affects only this dialog box; it does not affect the archived
statistics files that are stored on your PC.
•
Help: Provides access to the Attendant Console Help files.
NOTE:
When a user logs off with active calls, the call statistic times are treated as
though the call disconnected at that time. When a user logs on with active calls, the call
statistic times start from the time they log on.
Viewing Archived Statistics: Allows you to keep a record of the statistics for two
months. Complete statistics are archived on your PC, in the Attendant Console/Stats
directory, so that they can be obtained later. The saved statistics are categorized by
month. There are two statistics files: one for the current month, and one for the previ-
ous month. The files are named
this_month.csv
and
last_month.csv
and
they can be viewed using Microsoft Excel (or any program that reads comma-sepa-
rated value files). The previous month’s file will be overwritten at the end of the cur-
rent month.