Inter-Tel Attendant Console, User Manual

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111
Inter-Tel
®
Attendant Console User Guide
TROUB
L
ESH
OOTIN
G
A: Yes. In order for the Console or any System Level II OAI application to receive
information from a node, the OAI stream must be sent in a TCP/IP format across
the LAN/WAN. Note that the CPC and CP Server in the Axxess system and the
CS-5200/5400 in the Inter-Tel 5000 system requires the CT Gateway to unify the
OAI streams from multiple nodes.
Q:
W
HAT APPLICATIONS CAN RESIDE ON THE SAME
PC? C
AN
I
PUT THE
CT
G
ATEWAY ON A
CP S
ERVER OR
CS-5200/5400?
A: The CP Server or CS-5200/5400 should never house any other software (i.e., CT
Gateway, Voice Mail, etc.). You may however, load the CT Gateway and Switch
Transceiver software on the same PC. Minimum specifications are:
•
Switch Transceiver: Win 98/Me/NT/2000, Pentium II, 300MHz or higher,
64 MB RAM, CD-ROM, NIC, etc. (Highly recommend Windows NT/2000
over Windows 98 also highly recommend a Control RocketPort card, see the
Switch Transceiver installation manual for details)
•
CT Gateway: Windows NT/2000, Pentium III, 400 MHz or higher, 128 MB
RAM, CD-ROM, NIC, etc. (Windows NT/2000 only)
•
Attendant Console: Windows 98/Me/NT/2000/XP, Pentium II, 200 MHz or
higher, 32 MB RAM, CD-ROM, NIC, etc.
Q:
H
OW MANY
PAL
UNITS OR WHAT KIND OF LICENSING DO
I
NEED FOR THE
C
ON
-
SOLE IN THE
A
XXESS AND
I
NTER
-T
EL
5000
SYSTEMS
? W
HY
?
A: The Attendant Console connected to the Axxess system and all of the nodes con-
nected to a CP Gateway require the System OAI Events and System OAI Third
Party Call Control PAL Feature Units enabled (total 60 units for versions 5.3 and
earlier and 30 units for versions 6.0 and later). As of Axxess version 8.0, the fea-
ture-unit PAL is no longer required and instead you must have System OAI
Events and System OAI Third Party Call Control Premium Features enabled on
all nodes or you must have the Premium Features Licensing for the Inter-Tel
5000 system. By using System Level OAI, the application becomes much more
interactive. The Attendant may now have access to all of Inter-Tel’s features and
the power to change stations Active/Busy state, view multiple nodes, perform
basic database programming actions, create unlimited key maps, etc.
Q: D
O
I
NEED TO MATCH THE MAIN NODE
'
S
PAL
UNITS OR LICENSING ON A
REMOTE NODE IN AN
A
XXESS AND
I
NTER
-T
EL
5000 S
YSTEMS
?
A: Yes. Each node that it being used by the Transceivers\CP Server must have the 60
Feature Units for Axxess version 5.3 and earlier and 30 units for Axxess versions
6.0 and later (System OAI level II enabled). As of Axxess version 8.0, the fea-
ture-unit PAL is no longer required and instead you must have System OAI
Events and System OAI Third Party Call Control Premium Features enabled on
all nodes or you must have the Premium Features Licensing for the Inter-Tel
5000 system.