Inter-Tel Attendant Console, User Manual

Page: 126 / 150

110
Inter-Tel
®
Attendant Console User Guide
stream in a TCP/IP format, which the Console understands. The Switch Trans-
ceiver, converts the OAI stream from an RS232 format into a TCP/IP format
using a physical PC COM Port. The Axel Office Server converts the OAI stream
from an RS232 format into a TCP/IP format, which the Console understands.
NOTE:
The Inter-Tel 5000 does not have RS232 system serial ports.
Q: C
AN
I
USE MORE THAN ONE
C
ONSOLE ON A NODE
?
A: As stated above, each Console application requires its own connection to an OAI
Server (Call Processing Card (CPC), CP Server, or Switch Transceiver for the
Axxess system, and a CS-5200/5400 for the Inter-Tel 5000 system, as described
above), because there are limitations to the number of System Level II OAI appli-
cations. For example, in an Axxess sytem, one Console can communicate with
one Switch Transceiver (OAI Server). In other words, one Console can be ser-
viced by one serial port. There is a ratio of 1:1 when dealing with a Switch Trans-
ceiver. If you have two Consoles, you will need two RS232 connections on the
CPU connected to two serial ports on a PC running the Switch Transceiver. This
becomes very cluttered and uses valuable RS232 ports on the CPU. The CP
Server offers a ration of 1:10, meaning 10 Consoles (or equivalent OAI applica-
tions) can be serviced by one CP Server. The CPC for the Axxess system and the
CS-5200/5400 for the Inter-Tel 5000 system can have up to 3 system OAI con-
nections. The final solution is the new Multi-Application CT Gateway. This soft-
ware allows for an infinite number of applications to connect to a single CT
Gateway and only requires a single TCP/IP connection to the switch. A single
Switch Transceiver, or CPC or CP Server for the Axxess system, or a CS-5200/
5400 for the Inter-Tel 5000 is still required to send the OAI stream in a TCP/IP
format.
Q: W
HEN DO
I
NEED THE
CT G
ATEWAY
?
A: The CT Gateway is required in the following environments. Please consult the
OAI Configurator, Sales Engineering, or the CT Gateway Installation Manual
(document part no. 835.2161) for more specifics.
•
Network environment with System Level II OAI applications
•
A non-CP Server single node
•
Several System Level II OAI applications
Q: D
O
I
NEED THE
S
WITCH
T
RANSCEIVER
(A
XXESS ONLY
), C
ALL
P
ROCESSING
C
ARD
(A
XXESS ONLY
), CP S
ERVER
(A
XXESS ONLY
)
OR A
CS-5200/5400
(I
NTER
-T
EL
5000
ONLY
)
ON EVERY NODE IN A NETWORK ENVIRONMENT
?