Inter-Tel Attendant Console, User Manual

Page: 26 / 150

10
Inter-Tel
®
Attendant Console User Guide
P
ERFORMING A
S
YSTEM
R
EFRESH
The Attendant Console receives data from the telephone system for page zones, direc-
tory entries, and feature codes. While the Attendant Console is running, it is able to
recognize changes in the database and update its own database. However, when the
Attendant Console is not running, changes may be made to the telephone system in
which case the Console database and telephone system may be out of sync. A system
refresh must be performed in order to sync the Console database with the telephone
system.
A system refresh is performed when the Attendant Console is first installed. You have
the option of having the system perform a refresh on start-up. To do so, check
Auto-
matically logon to the Console as: and select the desired login name, then
check Perform Refresh at Startup in the Program Tab under Options (see
page 16 ). Otherwise, you will have to do a manual refresh.
You should perform system refreshes periodically to ensure that the latest system
information is updated in your Attendant Console.
NOTE:
If the Console is running when changes are made in the Database Program-
ming, the information is automatically updated and a refresh is not required. Perform a
manual refresh only in do-not-disturb or night mode, as the Attendant Console does not
remain functional. Do not perform a refresh during peak hours, as it may slow down the
telephone system.
— Select System Refresh from the Attendant Console drop-down menu. The
Attendant Console displays a box that asks if you wish to continue.
— Click Yes to complete the refresh (or No to cancel the refresh).
OR
You can also do a system refresh on startup by selecting
Perform System
Refresh on the logon dialog (only when automatic logon is not enabled).
NOTE:
If you receive the “Resync Failed” error message, the telephone system
was unable to process the resync request. The telephone system will be able to
process the request within a few minutes and then the resync will be allowed. You
can allow the Attendant Console to try again automatically or exit the Attendant
Console and try again later. Also when the Console is connected to a System OAI
Server, if the OAI Server connection fails during a system refresh, the console will
restart the refresh when the connection is restored.