Inter-Tel Attendant Console, User Manual

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124
Inter-Tel
®
Attendant Console User Guide
F
REQUENTLY
A
SKED
Q
UESTIONS
Following are answers to commonly asked questions about Attendant Console opera-
tion. They are divided into general topics to help you locate the information quickly.
If you cannot locate the answer to your question in the following list, call your Atten-
dant Console dealer for assistance.
ATTENDANT CONSOLE SETUP OPTIONS
Q: H
OW CAN
I
GET MY
A
TTENDANT
C
ONSOLE SCREEN TO POP UP FROM AN ICON WHEN
I
RECEIVE A CALL OR MESSAGE
?
A: Enable “Restore Program When Call Rings” from the User tab on the Options
dialog.
SCREEN WILL NOT POP-UP
Q: E
VEN THOUGH
I
SET
R
ESTORE
P
ROGRAM
W
HEN CALL RINGS IN
,
WHY DOESN
’
T THE
A
TTENDANT
C
ONSOLE COME TO THE FRONT WHEN A CALL RINGS IN
?
A: Microsoft added a feature to Windows 98, Windows 2000, and Windows Millen-
nium Edition to prevent an application from popping in front of the application
you're currently using. If another application has received input from the user
within a short, but undocumented, amount of time, Windows 98 prevents any
other program from putting itself in the foreground. Instead, the program can
only flash it's icon in the start bar.
Therefore, if you are using another program, like Word, and a call rings in, Win-
dows 98 may prevent the Attendant Console from popping in front of Word, but
will instead force the Attendant Console to blink in the task bar.
Q: W
HY DON
'
T THE FUNCTION KEYS WORK LIKE THEY
'
RE DESCRIBED IN THE USER
GUIDE
?
A: The function keys are programmable. Yours may have been reprogrammed to
new settings. See page 33 .
DIRECTORIES
Q: W
HY IS THE NAME IN THE
A
TTENDANT
C
ONSOLE DIRECTORY DIFFERENT FROM THE
NAME SHOWN IN THE TELEPHONE
I
NTERCOM
D
IRECTORY AND ON MY PHONE DIS
-
PLAY
?
A: The telephone system Intercom Directory and phone display identifies intercom
numbers using their programmed usernames, while the Attendant Console direc-
tory uses their programmed description. The description reflects the directory
name format of the telephone system database (Last, First).