Inter-Tel Attendant Console, User Manual

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Inter-Tel
®
Attendant Console User Guide
Responding to a Message
If you have waiting messages, the message indicator on the status bar is highlighted
green, as shown below.
When you double-click MSG , the following screen appears. Each message is identi-
fied with the source of the message, time and date stamp, and the number of the mes-
sages from the messaging station.
NOTE:
If a station-to-station message is left more than once between the same two
extension numbers, the message count will only display “1.”
Do one of the following:
— Highlight the message and click Reply
OR
Double-click on the message.
When you have responded to a message, the Attendant Console removes that message
from the message list. However, if you do not save or delete a voice mail message, the
Voice Processing Unit will restore the message indications.
If the called station is unavailable (does not answer the call, is busy, or is in do-not-
disturb), the message remains in the list and you can try again later, or leave your own
message for that station. The user can view a list of waiting messages by selecting
Messages from the Tools drop-down menu or by double-clicking MSG on the sta-
tus bar
To remove a message without responding:
— From the Messages dialog (displayed through the Tools drop-down menu), high-
light the message and click Remove .
To remove all the messages in the list:
— From the Messages dialog, click
Remove All
.