RS-1600-X24 User Guide
82
7.16.2.1
SAM: Manage/Utilities/Debug Utilities/Save Debug Logs/Save Log Files
1
You may optionally enter contact information, which will be included in the log information file. By doing
so, your contact information and comments will help create a unique document that may be used to
identify the issue and origin when these logs are being collected for diagnostic purposes.
2
Make checkbox selections for the logs you want to collect:
•
Device status summary
- basic status and configuration information for the device.
•
Event logs
- event logs from both controllers when in active-active mode.
•
Diagnostic debug logs
- debug logs from both controllers when in active-active mode.
•
Boot logs
- startup sequence for each storage controller.
•
Critical error logs
- up to 4 critical error dumps from each controller. these will not exist if no critical
errors have occurred.
•
CAPI trace
- interface activity between the controller’s internal processors.
3
Click on
Generate Debug Logs
- this operation can take up to several minutes, depending on the logs
selected.”
4
Click on
Download Selected Logs To File
- to use your browser’s file save capabilities to save the log
in the location you prefer.
5
Name the file - to include date. bug number or problem name and some indication that this is a combined
log, e.g. 20030113_bug#123_Combined.logs.
7.16.2.2
Disk Array Administrator on Controller A: Utilities Menu
1
Start a
data capture
session on your terminal emulator program (in Hyperterm this is the
Transfer/
Capture Menu
drop-down menu selection.
2
Name the file - to include date. bug number or problem name and SM-A or -B, e.g.
20030113_bug#123_SM-A.txt.
3
Select
Dump Debug Info
from the utilities menu of Disk Array Administrator.
4
Allow the data dump to complete.
5
Stop the
data capture
session on your terminal emulator program.
7.16.2.3
Disk Array Administrator on Controller B: Utilities Menu
1
Repeat the procedure in section
7.16.2.2
for the second controller.
7.16.3 Configuring Debug Logs
If you are advised by your supplier to modify the or most log collection scenarios, you should utilize the
debug log setup that is the default on the RAID system when it is shipped to you. If you are advised by
your supplier to modify the debug log setup, carry out the following procedure:
1
Follow the steps in section
7.16.2.1 on page 82
.
2
Select the Debug Configuration options as advised by your supplier.
Summary of Contents for RS-1600-X24
Page 1: ...RS 1600 X24 User Guide Part No 43061 01A Issue 1 0 June 23 2003 ...
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