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Dentsply Sirona
Service Manual CEREC Primescan AC, Primescan AC, CEREC Omnicam AC, Omnicam AC
3 Scanner
3.3 Scanner test and diagnostics
66 81 832 D3696
D3696.076.01.02.02 05.2019
47
#
Symptom
Solution sequence
S1
Exposure is not possible.
G 1: Check license,
G 2: Omnicam properly connected,
L 3: Disconnect / plug in scanner cable,
L 4: Configure Omnicam and LAN IP network
S2
Insufficient image quality
● Tint
● Image too dark / too bright
G 6: Check acquisition mode,
L 1: Calibrate Omnicam,
L 14: Replace Omnicam
S3
No 3D Preview available.
Live image is OK.
L 2: Restart user software and/or PC,
L 1: Calibrate Omnicam,
L 14: Replace Omnicam
S4
3D Preview stops, acquisition process cannot be
resumed.
Indicator: audio feedback.
Live image is OK.
Focus for resumption of last good exposure (e.g.
measured occlusal surface),
G3 to G8 (see basic conditions above),
L 2: Restart user software and/or PC,
L 9: Restore process,
L 14: Replace Omnicam
S5
Live image and 3D Preview are canceled following
initially proper acquisition process.
L 2: Restart user software and/or PC,
L 3: Disconnect / plug in scanner cable
L 6: Check / install Omnicam software
L 17: Check / install graphic card driver
L 9: Restore process,
L 10: Use PC Diagnostic Tool,
L 7: Replace external/internal cable,
L 8: Replace supply board,
L 13: Replace PC,
L 14: Replace Omnicam
S6
No live image.
No 3D Preview.
Omnicam light active.
L 2: Restart user software and/or PC,
L 4: Configure Omnicam and LAN IP network,
L 5: Use Omnicam Diagnostic Tool,
L 3: Disconnect / plug in scanner cable,
L 6: Check / install Omnicam software
L 17: Check / install graphic card driver
L 9: Restore process,
L 7: Replace external/internal cable,
L 8: Replace supply board,
L 13: Replace PC,
L 14: Replace Omnicam
S7
Unwanted PC reboot during Omnicam acquisition.
L 10: Use PC Diagnostic Tool,
L 12: Replace power supply unit,
L 11: Replacement of graphic card
S8
Omnicam glass fogged up (Omnicam heater func-
tion faulty).
G 3: Observe heating time,
L 16: Replace Omnicam heater