Polycom RealPresence 2000, Руководство администратора

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Chapter 10-Operator Assistance & Participant Move
Polycom, Inc.
10-3
Defining the Components Enabling Operator Assistance
To enable operator assistance for conferences, the following conferencing entities must be
adjusted or created:
•
IVR Service (Entry Queue and Conference) in which Operator Assistance options are
enabled.
• A Conference Profile with the Operator Conference option enabled.
• An active Operator conference with a connected Operator participant.
Defining a Conference IVR Service with Operator Assistance Options
In the RMX Management pane, expand the Rarely Used list and click the IVR Services
( ) entry.
1
On the IVR Services toolbar, click the New Conference IVR Service
( )
button.
The New Conference IVR Service - Global dialog box opens.
2
Enter the Conference IVR Service Name .
3
Define the Conference IVR Service - Global parameters. For more information, see
Table 17-3, “Conference IVR Service Properties - Global Parameters,” on page 17-6 .
4
Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
5
Define the system behavior when the participant enters the Conference IVR queue. For
more information, see " Defining a New Conference IVR Service” on page 1-5 .
6
Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
7
If required, enable the chairperson functionality and select the various voice messages
and options for the chairperson connection. For more information, see Table 17-4, “New
Conference IVR Service Properties - Conference Chairperson Options and Messages,” on
page 17-8 .
8
Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
9
If required, enable the request for conference password before moving the participant
from the conference IVR queue to the conference and set the MCU behavior for